What are the responsibilities and job description for the Business Analyst position at TRA'BIAN ENTERPRISES?
LOCATION: Columbus, Ohio
POSITION TYPE: ASAP – 06/30/2026
POSITION TERMS: Hybrid Schedule
The Business Analyst position acts as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.
Performs diagnostics, works with technical and non-technical team, and recommends changes. Monitors the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Manages expectations at all levels: customers/end users, stakeholder and program leadership. Develops system usage materials, reports and guidelines on system use and services.
SKILLS:
Experience in an IT field of specialty Required 5
Experience in a lead role Required 2
Experience using Salesforce Customer Relationship Management Required 2
Experience using ServiceNow Customer Service Management Required 2
Strong organization and communication skills, both written and spoken Required
Strong troubleshooting and problem-solving skills Required
POSITION TYPE: ASAP – 06/30/2026
POSITION TERMS: Hybrid Schedule
The Business Analyst position acts as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.
Performs diagnostics, works with technical and non-technical team, and recommends changes. Monitors the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Manages expectations at all levels: customers/end users, stakeholder and program leadership. Develops system usage materials, reports and guidelines on system use and services.
SKILLS:
Experience in an IT field of specialty Required 5
Experience in a lead role Required 2
Experience using Salesforce Customer Relationship Management Required 2
Experience using ServiceNow Customer Service Management Required 2
Strong organization and communication skills, both written and spoken Required
Strong troubleshooting and problem-solving skills Required
