What are the responsibilities and job description for the Accounts Receivable Analyst position at TQL?
About the role:
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand, resolve, and streamline Accounts Receivable (AR) processes. You will work as a partner with customers and sales teams to identify root causes of chronic and singular payment issues and proactively prevent additional occurrences. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties.
What’s in it for you:
- Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
- Advancement opportunities within structured career paths
- Employee referral bonus opportunities
- Certified Great Place to Work with 800 lifetime workplace award wins
What you’ll be doing:
- Manage and report on a portfolio of customer accounts
- Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans
- Understand TQL’s billing process and collaborate with internal teams and customers to resolve payment delinquencies
- Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances
- Document and prepare AR reports, including aging summaries
- Maintain excellent customer relations through timely and accurate communication on both internal and external interactions
- Identify inefficiencies in AR processes and recommend improvements
- Maintain detailed notes, create reminders, and document follow-up within the financial resolution software
- Assist in automation initiatives or system upgrades related to AR functions
- Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
- Ensure adherence to internal controls and accounting policies
- Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies
- Assume additional responsibilities and assist with special projects as requested
What you need:
- Bachelor’s degree in accounting or finance or equivalent professional experience
- Critical thinking and problem-solving skills with a focus on customer service
- Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management
- Proficient computer skills (Outlook, Excel, Word)
- Exceptional communication, collaboration, and interpersonal skills
- Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
Where you'll be: 1701 Edison Drive Milford, OH 45150