Housing Coordinator

Position Details

• Position Title: Housing Coordinator
• Reports to: Claims Manager
• Employment Status: Full-time

Job Summary

TPS Housing is seeking a compassionate, proactive, and detail-oriented Housing Coordinator to join our team. In this role, you will serve as the primary point of contact for families and individuals displaced from their homes, guiding them through the initial temporary housing placement process.

The ideal candidate balances deep empathy for families in crisis with the urgency and negotiation skills required to source properties, manage budgets, and coordinate with insurance adjusters. You will handle everything from initial claim intake to securing the property and coordinating initial move-in logistics.

Key Responsibilities

Property Sourcing & Budgeting

• Sourcing Options: Utilize online platforms, property management networks, and proprietary databases to quickly identify viable temporary housing options that match the policyholder’s specific needs (location, size, pet policies).
• Budget Projection: Build accurate, detailed cost projections and submit comprehensive housing budgets to insurance adjusters for approval, ensuring alignment with policy limits.
• Lease Negotiation: Negotiate short-term lease terms, rental rates, and security deposits with landlords and property managers to secure the placement.

Move-In Logistics & Vendor Coordination

• Initial Vendor Setup: Coordinate with external furniture rental and houseware vendors to ensure essential furnishings are scheduled and delivered for the initial move-in.
• Administrative Execution: Draft, review, and prepare all necessary paperwork, housing agreements, and lease documentation for execution to finalize the placement.

Relationship Management & Communication

• Stakeholder Alignment: Act as the central hub of communication between displaced policyholders, insurance adjusters, landlords, and internal teams during the placement phase.
• Proactive Updates: Provide timely, compassionate, and clear updates to all parties, ensuring the insurance adjuster is kept informed of budget impacts and the policyholder feels supported.

Problem Resolution & Administration

• Issue Escalation: Rapidly address and resolve any issues or roadblocks that arise during the placement and initial move-in process with speed and professionalism.
• Data Integrity: Maintain meticulous, real-time documentation of all client communications, files, and financial approvals within our internal systems.

Qualifications & Skills Experience

• Industry Background: 1–3 years of experience in corporate housing, property management, real estate, insurance claims (ALE), or a fast-paced customer service role is highly preferred.
• Technical Savvy: Proficiency in Google Workspace (Docs, Sheets, Gmail) and comfort learning proprietary CRM software.

Core Competencies

• The "Empathy Urgency" Balance: Ability to remain calm, deeply empathetic, and reassuring to families going through a stressful life event, while simultaneously driving logistics forward under tight deadlines.
• Strong Negotiation: Confident communicator capable of negotiating rental rates with landlords and justifying costs to insurance adjusters.
• High Organization: Exceptional attention to detail; able to manage multiple client files, budgets, and moving parts simultaneously without losing quality.
• Adaptability: A self-starter who thrives under pressure and can pivot quickly when a client's needs or timelines change.
• Exceptional Communication & Service Mindset: Highly articulate and professional communicator with a warm, courteous phone manner and excellent speaking voice. A proactive, service-oriented "people person" who naturally builds rapport and projects reassurance when speaking with clients, adjusters, and vendors.

Job Type: Full-time

Salary:

• Negotiable, based on experience

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift; Monday-Friday