What are the responsibilities and job description for the System Administrator position at TPI Global Solutions?
Role: Systems Administrator I
Duration: 3 Months Contract with possible extension
Location: Nashua, NH
Responsibilities and Duties:
- Assist in server operations, resolving customer issues for Unix/Linux based environments.
- Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory.
- Manage Windows patching and Update Rings, including troubleshooting devices that are not successfully receiving updates.
- Provide day-to-day administration and troubleshooting of our Azure Virtual Desktop (AVD) environment using Nerdio.
- Support thin-client devices used within the virtual desktop environment.
- Troubleshoot Windows endpoint, application, device, connectivity, and performance issues.
- Support the University’s printer fleet, including printing, driver, queue, and connectivity issues.
- Assist with the University’s phone environment, including routine user, device, and configuration requests.
- Provide technical assistance to the Help Desk and help resolve more complex faculty, staff, and student technology issues.
- Maintain accurate endpoint inventory and documentation.
- Document system changes, recurring issues, and work performed during the assignment.
- Assist with onboarding new faculty and staff.
- Work with other IT staff and vendors when escalation or additional expertise is needed.
Skills:
- 3 years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role.
- Hands-on experience administering Microsoft Windows endpoints.
- Experience with Microsoft Intune or a comparable enterprise endpoint-management platform.
- Experience with software deployment, patching, and Windows update management.
- Strong Windows troubleshooting and problem-solving skills.
- Experience supporting users in an enterprise environment.
- Working knowledge of Active Directory and/or Microsoft Entra ID.
- General understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
- Ability to work independently, prioritize issues, and determine when escalation is appropriate.
- Strong communication and documentation skills.
Even Better If You Have
- Experience with Microsoft Azure Virtual Desktop (AVD).
- Experience with Nerdio Manager.
- Thin-client support experience.
- Advanced Microsoft Intune experience.
- Enterprise printer or phone system support.
- Experience working in higher education.
- Interest in automation.