What are the responsibilities and job description for the System Administrator position at The Phoenix Group?
Responsibilities
- Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory
- Manage Windows patching and Update Rings, including troubleshooting devices that are not receiving updates successfully
- Administer and troubleshoot Azure Virtual Desktop (AVD) using Nerdio
- Support thin-client devices within the virtual desktop environment
- Troubleshoot Windows endpoint, application, device, connectivity, and performance issues
- Support enterprise printers, including drivers, queues, printing, and connectivity
- Assist with phone system user, device, and configuration requests
- Provide escalation support for complex end-user technical issues
- Assist with onboarding new users and endpoint provisioning
- Maintain accurate endpoint inventory and technical documentation
- Document system changes, recurring issues, and work performed
- Collaborate with internal IT staff and external vendors when escalation or additional expertise is required
Qualifications
- 3 years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role
- Hands-on experience administering Microsoft Windows endpoints
- Experience with Microsoft Intune or a comparable enterprise endpoint management platform
- Experience with software deployment, patching, and Windows update management
- Strong Windows troubleshooting and problem-solving skills
- Experience supporting users in an enterprise environment
- Working knowledge of Active Directory and/or Microsoft Entra ID
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi
- Ability to work independently, prioritize issues, and determine when escalation is appropriate
- Strong communication and documentation skills
Salary : $35 - $55