Launch Operator

Position Overview: The Launch Operator, or Launch Captain, is the front line of customer service. They are usually the first interaction a boater has with the marina and must make a positive first impression. The Launch Operator is a responsible individual who can be accountable on their own, while presenting a positive interaction with the customer.

Responsibilities

• Operate and navigate inspected vessels in variable weather conditions
• Ensure safety of passengers on board while bringing them to and from their vessels
• Be mindful of launch vessel mechanical systems and equipment
• Perform daily routine maintenance checks
• Provide excellent customer service
• Help load/unload customers luggage
• Follow all safety protocols and regulations
• Any other duties as assigned by TPG Marinas and the direct Manager.

Key Competencies

• Eagerness to engage in a growing, fast paced, and industry-leading company.
• Consistently treats others with dignity and respect.
• Genuinely serves others with humility and a positive attitude.
• Ability to demonstrate a bias toward action.
• Always communicates effectively and courteously with fellow teammates and members.
• Ability to follow policies and procedures while proactively seeking out new and better ways of accomplishing duties.
• Shows resolve and overcomes difficulties in a positive and productive manner.
• Willingness to provide a responsive, and high level of service to the team and members.
• Ability to put forth the extra effort to accomplish duties.
• Adapts quickly and efficiently to changing priorities to meet company or member needs.

Qualifications

• High school diploma or equivalent preferred.
• Valid USCG Captains license or launch operator's license (Limited Masters License)
• Sailing knowledge, familiarity with boats and nomenclature preferred
• Strong boat-handling experience
• Must be able to swim
• Previous experience preferred, willing to train.
• Ability to work on-site at Conanicut Marina, Taylor Point and Dutch Harbor, located in Jamestown, RI.
• Ability to occasionally lift up to 70 lbs regularly and 100 lbs on occasion with team assist or lifting tools. Able to stand for extended periods and occasionally kneel, stoop, bend and twist in tight areas. Comfortability with ladders and confined spaces is required. Ability to work in the elements regularly.
• All candidates must be ready, willing, and able to work a fully flexible work schedule that may include days, nights, weekends and holidays to meet the fluctuating business demands.
• Every job applicant must pass a comprehensive background check. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check may lead to a job offer withdrawal.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.