What are the responsibilities and job description for the Sales Coordinator position at TPG Hotels and Resorts?
Job Overview
As a Sales Coordinator, you will be responsible for supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes.
Client Communication
What You'll Be Doing
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits
Benefits for Full Time employees may include:
Part-Time Benefits Also Available!
EEO/VET/DISABLED
As a Sales Coordinator, you will be responsible for supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes.
Client Communication
What You'll Be Doing
- Respond promptly to inquiries from prospective clients, providing information about the hotel's facilities, services, and rates.
- Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
- Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.
- Assist the sales team in preparing sales presentations, proposals, and contracts.
- Coordinate sales appointments and meetings with clients.
- Prepare and distribute sales-related reports and documents.
- Assist in planning and coordinating events, meetings, and conferences held at the hotel.
- Create Room Blocks and reservations for incoming groups or clients.
- Collaborate with other hotel departments (e.g., banquet, catering, reservations) to ensure successful event execution.
- Maintain an accurate and up-to-date customer database, recording client interactions and preferences.
- Use customer relationship management software (CI/TY) to track leads, sales activities, and client information.
- Handle administrative duties such as filing, data entry, and maintaining office supplies.
- High school diploma or equivalent; a bachelor's degree in business, hospitality, or a related field is a plus.
- Previous experience in a similar role, ideally in the hospitality or hotel industry.
- Proficiency in Microsoft Office Suite and Marriott CI/TY.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and a customer-oriented mindset.
- Ability to work independently and as part of a team.
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Part-Time Benefits Also Available!
EEO/VET/DISABLED