What are the responsibilities and job description for the Application Support Specialist position at TPA technologies?
Our client, a leading global private investment firm managing approximately $160 billion in AUM, is currently looking for an Application Support Engineer to support Workday Financial.
This is direct-hire permanent opportunity. This will be hybrid in their Boston (Back Bay) office.
This position will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed. The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.
Responsibilities:
- Monitor and support production systems, integrations, and data pipelines
- Troubleshoot application, data, and integration issues across enterprise platforms
- Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed
- Support user access, provisioning, and platform administration
- Partner with development teams, business analysts and vendors to resolve issues and implement improvements
- Assist with releases, system upgrades, and environment maintenance
- Respond to business data inquiries and operational support requests
- Maintain documentation and standard operating procedures for recurring issues
Qualifications:
Required:
- 5 years of experience in application or production support within enterprise environments
- Hands-on experience with supporting Workday Financials and/or HCM
- Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
- Demonstrated ability to diagnose and resolve Workday integration errors and warnings
- Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
- Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
- Proactive problem-solver with a focus on reducing recurring issues and improving user experience
Preferred:
- Salesforce experience, including administration or data management
- Familiarity with integration tools and job schedulers
- Knowledge of ITIL practices
- Experience with Workday Studio
- Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)
- Exposure to AWS
- Working knowledge of SQL
- WD certifications are a plus!
Salary : $120,000 - $140,000