What are the responsibilities and job description for the Account Manager - Japanese Bilingual position at Toyota Tsusho Systems?
About TTS-US: Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company that develops IT, cybersecurity, and technology solutions to support Toyota’s global business operations. With eight TTS affiliates worldwide, TTS-US is helping establish a secure and resilient Toyota global value chain while continuing to expand its capabilities across cybersecurity, IT consulting, project support, and enterprise solutions.
The Account Manager is responsible for obtaining and maintaining long-term key customers by comprehending their requirements. The Account Manager will be engaged in a variety of tasks including sales, business development, account ownership, project management, coordination, customer & partner relationship management, negotiation, partner management.
Essential Functions:
•Business Development for TTS US IT services.
•Building Proposal for key projects and aligning it as per customer need.
•Scheduling Internal/External sync with stakeholders.
•Maintaining strong relations with key personnel.
•Acquiring a thorough understanding of key customer needs and requirements.
•Expanding the relationships and business portfolio with customers by continuously proposing services and solutions that meet their objectives.
•Serve as the link of communication between key customers and internal teams.
•Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
•Prepare regular reports of progress and forecasts to internal and external stakeholders.
•Manage accounts from a sales relationship perspective and be responsible for end-to-end sales cycle.
•Vendor/Partner management for Joint delivery of Services.
•Supporting team expansion initiative for technical project at client location.
•Account farming, expanding existing accounts by engaging in active discussions with customers with TTS US IT services expansion
•Graduate or bachelor’s degree in business administration or in a related field.
•Bilingual Japanese and English with strong English communication.
•3 years of experience in IT industry in Account management and business expansion area.
•Ability to be client facing by interacting with our clients and their executive leadership.
•Creative problem-solving abilities and an analytic and qualitative eye for reasoning.
•Self-starter with a knack for taking initiative and “getting things done”.
•Have a passion for your work and an ability to apply that passion to both daily tasks and larger projects.
•Ability to work with a remote team via collaboration tools (Chat, Email, and Video Conferences).
•Ability to prioritize and complete multiple tasks with little to no supervision.
•Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.