What are the responsibilities and job description for the Service Dispatcher position at Toyota of Murfreesboro?
Service Dispatcher - Toyota Dealership
Toyota of Murfreesboro is seeking a highly organized, fast-paced Service Dispatcher to join our growing service department. This role is critical to ensuring an efficient workflow between advisors, technicians, and management—helping us deliver the exceptional Toyota service experience our customers expect.
Position: Service Dispatcher
Department: Service
Location: Toyota of Murfreesboro - 3434 Bill Smith Dr., Murfreesboro, TN
Status: Full-Time
Reports To: Mike Thomas, Hiring Manager / Service Management
Key Responsibilities
Please send your resume and contact information to the attention of:
Mike Thomas - Hiring Manager
Toyota of Murfreesboro
3434 Bill Smith Dr.,
Murfreesboro, TN
Phone: 615-890-1500
Website: ToyotaOfMurfreesboro.com
Toyota of Murfreesboro is seeking a highly organized, fast-paced Service Dispatcher to join our growing service department. This role is critical to ensuring an efficient workflow between advisors, technicians, and management—helping us deliver the exceptional Toyota service experience our customers expect.
Position: Service Dispatcher
Department: Service
Location: Toyota of Murfreesboro - 3434 Bill Smith Dr., Murfreesboro, TN
Status: Full-Time
Reports To: Mike Thomas, Hiring Manager / Service Management
Key Responsibilities
- Assign repair orders to technicians based on skill level, productivity, and workload
- Maintain an accurate and efficient dispatching flow throughout the day
- Monitor the shop schedule and adjust assignments to maximize efficiency
- Communicate with service advisors regarding job status, delays, and completions
- Prioritize work for customer-pay, internal, and warranty repairs
- Track technician time, flag hours, and job progress
- Coordinate with the parts department to ensure timely delivery of needed components
- Help maintain a safe, clean, and organized shop environment
- Support team members with problem solving and workflow issues
- Toyota experience preferred
- Prior dispatching experience in an automotive shop preferred
- Strong multitasking and time-management skills
- Excellent communication and problem-solving abilities
- Ability to thrive in a fast-paced, high-volume service environment
- Understanding of repair order flow and technician skill sets
- Experience with dealership DMS systems (Reynolds, CDK, etc.) preferred
- Competitive pay based on experience
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off
- Ongoing training and career growth opportunities with Toyota
- Professional, team-focused work environment
Please send your resume and contact information to the attention of:
Mike Thomas - Hiring Manager
Toyota of Murfreesboro
3434 Bill Smith Dr.,
Murfreesboro, TN
Phone: 615-890-1500
Website: ToyotaOfMurfreesboro.com