What are the responsibilities and job description for the Service BDC position at Toyota of Murfreesboro?
Service BDC
Every employee with Toyota of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
YOU MUST BE AVAILABLE TO WORK EVERY SATURDAY AND MUST BE AVAILABLE TO WORK FROM 7:00AM TO 7:00PM; 8 HOUR SHIFTS.
Benefits
- Medical, Dental & Vision Insurance
- 401k
- Life Insurance
- Paid Training - Sales
- Paid Vacation
- Paid Holidays
- Employee Discounts on products & services
Responsibilities
- Cross Train in Cashier to Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on Monday-Saturday. Sundays off.
- Ability to communicate customers' interests needs and requests to management and service personnel
- Professional personal appearance
Toyota of Murfreesboro is looking for immediate hire after completing the background and drug screening process.
Please send your resume to:
Nick Melhorn
Email: nmelhorn@toyotaofmurfreesboro.com
Customer Relations Director
Toyota of Murfreesboro