What are the responsibilities and job description for the BDC Service Department | Bilingual English+Spanish | 200+Outbound Calls | Xtime or Volie exp pref position at Toyota of Hollywood?
Toyota of Hollywood is actively looking to add to their BDC Service Department Team! Looking for exhilarated personalities, positive attitudes, and team players.
As a representative for the BDC Service Department you identify sales leads among new and existing customers as well as maintain client relationships. This is a call center position where duties include answering inbound calls, setting appointments, as well as outbound follow-up calls.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Full professional proficiency in English and Spanish
- Able to make 200 outbound calls per day
- Experienced using Xtime or Volie (preferred)
- Possesses a strong customer service and phone room background
- Proficient with Google Sheets and Microsoft Excel
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to work well in a team environment.
- Must possess strong customer service skills.
- Bilingual fluency
Education and/or Experience
- A high school diploma or equivalent required.
- Prior sales, call center, internet department or BDC experience required.
- Retail experience preferred.
- Automotive industry experience preferred.
- Phone skills fluency required.
- Must possess a valid driver’s license.
- Communicates effectively by phone, in person, and in writing.
- Ability to thrive in a fast paced, high transactional sales environment.
- Ability to build rapport over the phone and in person.
- Organizes work effectively, prioritizes objectives, and exercises independent judgment.
- Basic knowledge of internet software; order processing systems; inventory software and spreadsheet software.
- Available to work weekdays and weekends
- Flexible for either the 11 AM–8 PM (evening) or 9 AM–6 PM (morning) shift
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $14