Business Development Center Representative

Toyota of Hattiesburg has been serving the Pine Belt region since 1975, offering an exceptional range of automotive services, including new Toyota sales, certified pre-owned vehicles, and expert maintenance and repair services. Located in Hattiesburg, MS, the dealership has earned prestigious accolades such as the Toyota President’s Award and Quality Award, showcasing its commitment to customer satisfaction and excellence. With a team of Master Certified Technicians and a customer-focused staff, Toyota of Hattiesburg is dedicated to delivering stress-free ownership experiences. The dealership is also actively involved in community initiatives that support the local area, making it a proud member of the Hattiesburg community.

This is a full-time, on-site role located in Hattiesburg, MS, for a Business Development Center Representative. The responsibilities include answering and responding to customer inquiries via phone, email, and online platforms, scheduling appointments, and following up with prospective clients to build relationships and ensure satisfaction. The role involves supporting the sales and service departments by generating quality leads and maintaining customer databases to optimize engagement and conversion. The representative will work closely with the team to ensure a seamless and positive experience for every customer.

• Proficient in Phone Etiquette and professional communication over phone calls
• Strong Customer Service and Customer Satisfaction skills, with a customer-first mindset
• Excellent verbal and written Communication skills to effectively engage with customers and teams
• Experience or interest in Sales, with an ability to identify opportunities and meet goals
• Strong organizational and time management abilities
• Ability to work collaboratively in a dynamic and fast-paced environment
• Basic computer and CRM software proficiency is a plus
• Previous experience in the automotive or customer service industry is an advantage