What are the responsibilities and job description for the Express Service Technician/Leader position at Toyota of Grand Rapids?
Job Overview
Join our dynamic team as an Express Service Technician/Leader, where you will play a vital role in delivering fast, reliable, and high-quality automotive repair services. This energetic position combines hands-on technical work with leadership responsibilities, ensuring customer satisfaction and operational efficiency. As a key member of our service department, you will diagnose, repair, and maintain vehicles efficiently while guiding team members to meet our high standards of excellence. Your mechanical expertise and customer service skills will help us drive success and build lasting relationships with our clients.
Responsibilities
- Perform a wide range of automotive repairs including oil changes, brake repairs, suspension work, tire services, shocks & struts, and wheel alignments with precision and speed.
- Diagnose automotive electrical systems, mechanical systems, transmissions, powertrain components, and diesel engines using schematics and automotive diagnostics tools.
- Conduct advanced repairs such as ADAS (Advanced Driver Assistance Systems), air brake systems, welding, and heavy equipment mechanics when necessary.
- Lead and mentor team members to ensure efficient workflow and adherence to safety protocols while maintaining high-quality workmanship.
- Utilize hand tools and power tools effectively for mechanical repairs, ensuring all work meets industry standards.
- Maintain detailed service records, complete inspections, and communicate clearly with customers about repair needs and timelines.
- Support vehicle maintenance operations by performing routine services such as oil changes, tire rotations, wheel alignments, and suspension system repairs.
Experience
- Proven dealership experience or extensive background working in the automotive repair industry with a focus on mechanical systems repair.
- Strong knowledge of automotive electrical systems, transmissions, powertrain components, and diesel engine repair.
- Experience working with schematics for diagnostics and repairs across various vehicle makes including GM vehicles or similar brands.
- Familiarity with automotive service procedures such as brake repair, suspension system repair (shocks & struts), wheel alignment, tire service, and oil changes.
- Skilled in using hand tools, power tools, welding equipment, and diagnostic software to troubleshoot complex mechanical issues.
- Prior leadership experience in an automotive environment is preferred but not required; a proactive attitude towards team collaboration is essential.
- Excellent customer service skills combined with mechanical knowledge to deliver exceptional service experiences.
This role offers an exciting opportunity to advance your career in a fast-paced environment where your technical skills make a real difference. Join us to be part of a passionate team committed to excellence in automotive care!
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- Please share why you think you would be a great addition to our Toyota family and a leader of our team?
Work Location: In person
Salary : $45,000 - $60,000