Receptionist

Overview

The  Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The  Receptionist  ensures to have all customers that call in have a pleasant first response from our receptionist.   There are 2 Work schedules available below and is subject to change if necessary:

Receptionist Schedule #1

 

Sunday                Alternating Sundays 10 am – 6 pm

Monday               9 am – 6 pm

Tuesday              Off

Wednesday       9 am – 6 pm

Thursday             9 am – 6 pm

Friday                   9 am – 6 pm

Saturday             Alternating Saturdays 9 am – 6 pm

 

Receptionist Schedule #2

Part Time Pay $18-20

 

Sunday                Alternating Sundays 10 am – 6 pm

Monday               Off

Tuesday              9 am – 6 pm

Wednesday       12 pm – 9 pm

Thursday             Off

Friday                   12 pm – 9 pm

Saturday             Alternating Saturdays 9 am – 6 pm

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus. 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

 

Qualifications

• No experience required but a PLUS!
• Automotive Dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience.
• Friendly with high energy and the willingness to go above and beyond.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must conduct oneself in a professional manner.
• Basic computer and Microsoft Office skills.
• Strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual (Spanish) a PLUS!

 

Salary : $18 - $20