What are the responsibilities and job description for the Sr. ServiceNow Platform Engineer position at Toyota North America?
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for
Toyota Financial Services (TFS) is hiring a Senior Engineer to support our Technology Operations Center (TOC) Platforms—primarily focused on our DigitalCare platform powered by ServiceNow. We’re looking for a seasoned ServiceNow developer who communicates effectively with both technical and business teams, builds scalable and secure solutions, and is eager to grow within a collaborative environment.
This role is ideal for someone who thrives on delivering impact, driving improvements, and exploring new features and capabilities within the ServiceNow ecosystem.
What you’ll be doing
- Contribute to the design, development, and enhancement of the DigitalCare (ServiceNow) platform
- Partner with Product Owners and business stakeholders to gather requirements, design, and deliver scalable solutions.
- Implement workflows, automations, and integrations across ServiceNow modules (ITSM, HAM/SAM, etc.)
- Design data flows and integrations using APIs and other data exchange mechanisms
- Identify opportunities to streamline platform performance, improve usability, and expand capabilities
- Participate in defining engineering standards and improving development practices across the team
What you bring
- 5 years of ServiceNow development and integration experience.
- Hands-on experience implementing ITSM and Asset Management (HAM/SAM).
- Deep integration experience using REST, SOAP, WebHooks, Pub/Sub (Kafka), API Gateways/Service Mesh, and other connectors.
- Active Certified System Administrator (CSA) or the ability to obtain shortly after starting.
- Active Certified Application Developer (CAD) or the ability to obtain shortly after starting.
- Strong programming and problem-solving skills.
- Clear, concise, and collaborative communication style.
- Open to giving and receiving honest feedback.
Added bonus if you have
- Experience working in Agile environments using Jira.
- Active Implementation Specialist certifications in areas such as ITSM, HAM, SAM, VR, EM, or Discovery.
- ITIL v3 or v4 certification.
- Bachelor’s degree in Computer Science
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
- Relocation assistance (if applicable)
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.