What are the responsibilities and job description for the Field Service Technician - Tuscumbia position at Toyota Material Handling of Tennessee, Inc.?
Job Title: Field Service Technician
Department: Service
FLSA Status: Non-Exempt
Reports To: Field Service Supervisor/Service Manager/Shop Manager
General Purpose of the Position
Repair, recondition, service and assemble equipment for the company and its customers. Perform all work as quickly, efficiently, accurately and completely as possible to ensure customer satisfaction and company profitability.
Essential Duties & Responsibilities
- Service/Repair Work, service, recondition, and assemble equipment as assigned by the Service Manager or Shop Manager.
- Diagnose problems and determine what repairs are needed.
- Adhere to all safety rules, procedures, and practices of the company.
- Suggest any additional repairs needed to the Service Manager/Shop Manager and/or the customer.
- Perform equipment inspections.
- Responsible for acquiring and maintaining an adequate and complete set of hand tools necessary to perform the essential duties and responsibilities of the position.
- Utilize all available resources to provide the highest level of customer service possible.
- Training/Upkeep to maintain and care for all shop tools and equipment.
- Keep a neat and orderly work area or service vehicle.
- Maintain and care for personal tools, tool chest, and equipment.
- Continuously review all product service bulletins, updates, and information relating to the repair and servicing of equipment.
- Maintain knowledge of changes in equipment, technology, and models.
- Reporting/Record Keeping
- Prepare parts requisitions for service/repair work being performed.
- Prepare reports and labor details required for assignments and turn them in to the Service Manager.
- Account for all time worked, materials used, and work orders to which the time and materials are related.
Skills and Abilities Required
- All Verbal and Written Communication must be done in the English Language.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technician procedures, or government regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from managers, clients, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic mathematics to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Skills and Abilities
- Ability to use reference books and materials.
- Certification and ability to operate material handling equipment.
- General mechanical aptitude and ability is necessary to perform the essential duties and responsibilities of the position.
- General understanding of Windows operating system (including email and MS suite applications) and cell phone usage.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions.
- While performing the duties of this role, the employee is regularly required to stand; use hands and fingers to handle objects, tools, or controls; reach with hands and arms; and communicate verbally. Frequent activities include walking, as well as stooping, kneeling, crouching, or crawling. Occasionally, the employee may also need to climb, maintain balance, or detect odors or tastes.
- The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.
Education and Experience Required
- High School Diploma or Equivalent
- 1-2 years related experience and/or training or equivalent combination of education and experience
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.