Dock & Door Technician - Tuscumbia

Position: Dock/Door Field Technician

Location: Central Division

Reports to: Service Manager

General Purpose of the Position:

TMH Dock/Door specializes in niche support for customers that extends to all corners of the customers facility. Repairs and maintenance of dock/door inspections/repair/installations, racking projects, industrial fan installations are the primary pillars that support the division, but we are always diversifying our portfolio to meet the needs of our customers.

Essential Duties and Responsibilities

• Perform maintenance, inspections, and repairs docks & doors, various fixed plant machinery.
• Compile quick “field quotes” for basic repairs & upgrades
• Electronically document inspections and service orders
• Immediately relay all needed repairs regarding safety items and provide recommendations for repairs prior to leaving site.
• Submit full inspection reports no later than close of business to the customer
• Participate in on call rotation
• Job Scoping
• Mentoring/Training other employees
• Any other task (within the technician's ability) that provides a solution to the customer at the direction of their manager.
• Special Projects/Assignments

Key Performance Indicators

• Technician Utilization
• Averaging Billing Rate
• Effective Billing Rate
• Rework Jobs

Skills & Abilities Required:

• Well-developed communication and interpersonal skills and a “team-oriented” approach to the achievement of tasks
• Effective communicator both written & verbal to convey professionalism, tone, urgency/empathy
• Solid Mechanical & Electrical proficiency
• Basic Computer & iOS skills.
• Solid understanding of codes and regulations: OSHA, ANSI, MSHA

Other Skills and Abilities:

• Quickly learns and applies information, knowledge, and skills.
• Expresses information and ideas clearly and concisely and confirms understanding.
• Demonstrates efforts to add value for customers (both internal and external) and respond to their needs are of critical importance.
• Modifies one's own behavior to accommodate different situations, tasks and individuals involved.
• Supports TMH values of Performance, Quality and Respect through both word & action.
• Understands the impact of actions and decisions on both people and other parts of the organization.
• Works cooperatively with others and ensures team effectiveness.
• Perseveres with a task or plan when faced with obstacles or adversity.
• Ensures completeness and accuracy of tasks, information, and activities.
• Effectively manages own time by planning activities and setting priorities.
• Strives for high standards of performance for self and/or others.
• Follow all established safety rules and procedures, including those established by the customer.
• Maintain all company issued equipment, and assets in a safe and proper working order. Operate tools, equipment, and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.

Physical Demands:

• Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights.

Other Requirements:

• Must have and maintain a good driving record (as outlined in the Toyota Material Handling Midsouth Employee Handbook), including a valid driver's license. Must be willing and able to work off the ground. Must be able to work varied overtime, as required by customer, be available for “on call” as part of the service office rotation and be able to travel and work out of town, on occasion.

Qualifications/ Experience:

• High School Diploma or equivalency
• Minimum one (1) year experience involving electrical troubleshooting and mechanical repair.
• 5-10 years of experience in industry preferred