What are the responsibilities and job description for the Customer Service Representative / Internet Sales | Top Pay + Bonuses position at Toyota / Lexus Knoxville?
10415 Parkside Drive, Knoxville, TN 37922
At Least One Previous Role Based in Strong Customer Service Experience RequiredGenerous Pay Plan Great Benefits!
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
We offer:
- Top Pay and bonuses
- Professional and ongoing sales training provided for your success
- Insurance plans available for eligible full-time associates:
- Medical, Dental, Vision and Life Insurance
- Disability, Voluntary Accidental and Voluntary Critical Insurance
- 401(k) retirement plan
- Paid holidays, vacations and sick leave for eligible associates
- Employee discounts
- Drug Free workplace
- Work schedule that provides for work/life balance
- Opportunities to advance within the company!
Responsibilities:
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications/Requirements:
- At least one previous role based in strong customer service experience
- Toyota experience is a plus
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Please upload your resume and complete the online assessment
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Willing to submit to a pre-employment background check & drug screen.
We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.