Technology Assistant I

Description

12-Month- Technology Assistant I (Tier Technology Support Staff I)

Job Summary

• Assist students and staff in the use of learning technical equipment and software applications utilized by the district
• Provide Help Desk support of equipment, district software, and technology systems for staff, students, and parents
• Troubleshoot issues associated with the district software applications, including but not limited to educational software and apps for staff, students, and parents
• Assist with the purchasing for the Technology Department
• Maintain broken or damaged student/staff equipment; including temporary devices
• Set up and processing of devices for new students and staff
• Maintain inventory and supplies for Technology Department
• Assist with setting up technical equipment for standard and special school events
• Assist all other technology team members
• Assist with the supervision of student workers
• Continuously update knowledge and skills in support of school and District initiatives
• Perform other duties as assigned by the Technology Department Chair in conjunction with the Support Staff Administrator
  
  

Qualifications

• Good interpersonal relations, communication skills and organizational skills
• Basic knowledge of technical equipment, hardware and software troubleshooting
• Good troublshooting skills and a basxic knowledge of help desk systems
• Knowledge of Microsoft Office, GSuite, and other online learning applications
• Knowledge of Infinite Campus, Schoology, and/or other student information or learning management systems
• Knowledge of Microsoft Windows, MacOS, iPadOS, and related hardware and software
• General knowledge in the use of JAMF or other Mobile Device Management (MDM) Systems
• General knowledge of iOS system updates, application updates, and iCloud management
• Manage and troubleshoot various multi-platform applications and learning management systems
• Teamwork skills along with self-direction and leadership capabilities
• Demonstrate good judgment, trustworthiness, flexibility, self-motivation, confidentiality and the ability to multi-task effectively and efficiently.
  
  

Working Conditions

Is under the supervision of the Support Staff Administrator while working under the guidance of the Technology Department Chair

Terms of Employment

12-month, Salary and benefits to be established by the agreement between the Board of Education and the United Support Staff Council.

Application Procedure

Apply online https://adc.d211.org/jobs

Candidates May Contact

Keith Sorenson, Technology Department Chair at ksorenson@d211.org

Selection Procedure

Skills test may be administered.