Schedule Coordinator - Customer Service Specialist

Schedule Coordinator - Customer Service Specialist | $23.00 - $31.25 Per hour. We pay for experience

Work Hours: 7:30am to 3:30pm | Monday through Friday

Location: Onsite in Danvers, MA

Job Duties:

• Manage incoming phone calls and email communications in a fast-paced office environment
• Respond to customer questions and service requests with professionalism and excellent customer care
• Schedule and coordinated service appointments while ensuring timely follow-up and dispatching
• Plan and optimize technician routes to improve efficiency and reduce travel time
• Dispatch technicians based on availability, workload, and service priority
• Coordinate recurring maintenance appointments and managed preventative maintenance schedules
• Provide customers with real-time updates regarding technician arrival times and service status
• Maintain accurate records of customer interactions, service calls, and scheduling information within dispatch software systems
• Communicate consistently with dispatchers, technicians, and customer service staff to relay scheduling updates, job changes, and critical service information

Townsend Energy | Danvers, MA

Founded in 1931, we are the local name you can depend on for energy and HVAC for residential, and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service, our customers are and will continue to be at the center of everything we do

What We Provide:

• Medical Insurance with company contribution for individuals and family; FSA and HSA options
• Vision and Dental Insurance
• Basic Life and AD&D Insurance
• Long-Term Disability
• 401k with company match
• 80 hours of vacation; accrued
• 40 hours of sick leave
• 9 Paid Holidays, including floating holidays
• Employee Assistance Program
• Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles
• Discount on Townsend Energy products and services
• Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental

What We Are Looking For:

• 2 years of experience in customer service, scheduling, dispatching, or a related administrative office role
• Industry knowledge of heating oil, propane, gasoline, diesel, HVAC, or power generation systems is a strong advantage
• Strong verbal and written communication skills with the ability to stay calm and professional in high-pressure situations
• Highly organized with excellent attention to detail and the ability to manage multiple priorities efficiently
• Experienced using dispatch software, GPS systems, and other scheduling or tracking tools
• High school diploma or equivalent required