What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suitesby Marriott Rock Hill?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong phone etiquette, excellent communication skills, and a passion for guest services. Multilingual or bilingual abilities are highly desirable, as they enhance our ability to serve a diverse clientele.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information about the hotel or resort.
- Manage check-in and check-out processes efficiently, ensuring all guest details are accurately recorded.
- Handle guest inquiries and requests promptly, demonstrating a commitment to exceptional customer service.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Assist with reservations, cancellations, and modifications as needed while maintaining accurate records.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Provide local area information and recommendations for dining, entertainment, and attractions to enhance the guest experience.
- Address any guest complaints or issues with professionalism and resolve them in a timely manner.
- Assist with the housekeeping department; printing reports from housekeeping boards, vacant ready & dirty, departure reports and etc.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hotel operations and guest services is an asset.
- Proficiency in using phone systems and reservation software is beneficial.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- A positive attitude, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $13.50 - $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Rock Hill, SC 29730 (Required)
Ability to Relocate:
- Rock Hill, SC 29730: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15