What are the responsibilities and job description for the Front Desk Agent position at HMS Hotel of Richburg LLC?
Hotel front desk daily duties typically include:
-
Guest Check-In & Check-Out: Registering guests, issuing room keys, and processing departures.
-
Reservations Management: Handling bookings, cancellations, and updates in the system.
-
Customer Service: Answering questions, providing information about hotel services and local attractions.
-
Handling Payments: Processing room charges, deposits, and resolving billing inquiries.
-
Phone & Communication: Answering calls, taking messages, and coordinating with other departments (housekeeping, maintenance).
-
Problem Resolution: Addressing guest concerns and escalating issues when necessary.
-
Maintaining Records: Updating guest information and ensuring accurate documentation.
