What are the responsibilities and job description for the Guest Service Agent position at TownePlace Suites?
Towneplace Suites is looking for a fun and energetic person to Join our team.
Our team members plays a pivotal role in every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the hotel.
Responsible for greeting guests, check-in and check-out, reservations and concierge services.
Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping and management to fulfill guest requirements. They provide guests with access to hotel services, and ensure that mail, faxes and packages are delivered in a timely manner. Agents may also deal with upset guests and find ways to resolve issues to the guest's satisfaction. They also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Agents are also be responsible for bookkeeping duties, including maintaining a cash drawer and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments. Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. If needed, date stamps, sorts, and racks incoming mail and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures and/or stay overs with housekeeping staff. Accurately computes bill, collects payment, makes change for guests. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Maintains and stocks the market if needed.
Other duties as assigned.
Must be computer literate and able to operate standard office equipment.
Must be able to sit or stand for extended periods of time. Must have reliable transportation and be available for all shifts, including overnight if needed.
Must be able to lift at least 50 pounds.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15