Night Auditor

Job Summary
We are seeking a dedicated Night Auditor to join our wonderful team at the brand new TownePlace & SpringHill suites, located in Locust Grove, GA. The Night Auditor plays a vital role in ensuring the smooth operation of hotel front desk activities during overnight hours. This position involves handling guest accounts, providing exceptional guest services, and maintaining the security and cleanliness of the property. The ideal candidate will have a strong background in hospitality, and have worked for Marriott or Hilton brand. Excellent communication skills, and a passion for delivering outstanding guest experiences will also be expected.

Responsibilities

• Manage night audit procedures, including reconciling daily financial transactions and preparing reports
• Handle guest check-ins and check-outs efficiently while providing friendly customer service
• Respond to guest inquiries and resolve issues promptly to ensure guest satisfaction
• Maintain accurate records using multi-line phone systems and front desk software
• Monitor security of the hotel premises during overnight hours
• Assist with administrative tasks such as billing, reservations, and updating guest information
• Ensure compliance with hotel policies, procedures, and safety standards
• Provide support for guest services, including concierge duties and special requests
• Maintain a professional appearance and uphold excellent phone etiquette

Skills

• Strong background in hospitality management and/or hotel operations
• Excellent customer service skills with a focus on guest relations
• Bilingual or multilingual abilities to serve diverse guests effectively
• Experience with night audit procedures and front desk operations
• Proficiency in multi-line phone systems and hotel management software
• Exceptional communication skills, including phone etiquette
• Ability to handle guest concerns with professionalism and tact
• Knowledge of resort or hotel environments preferred
• Ability to work overnight shifts reliably and independently

This role offers an opportunity to be an integral part of our hospitality team, ensuring seamless operations during nighttime hours while delivering memorable guest experiences. We value professionalism, attention to detail, and a welcoming attitude in all our staff members.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Locust Grove, GA 30248 (Preferred)

Work Location: In person

Salary : $16