Front Desk Supervisor

Job Overview

We are seeking an energetic and detail-oriented Front Desk Supervisor to assist our front desk operations and the General Manager, while deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, manage guest relations, and ensure smooth hotel operations. Your leadership will foster a welcoming environment, uphold high standards of customer service, and coordinate with various departments to enhance guest satisfaction. This position offers an exciting opportunity to contribute to a dynamic hospitality team committed to excellence and guest delight. This position does require you to work 3 morning front desk shifts. - This includes Saturdays and holidays as needed.

Duties

• Supervise front desk staff, providing training, guidance, and support to ensure efficient daily operations
• Manage guest check-in and check-out processes with professionalism and warmth, ensuring a seamless experience
• Handle guest inquiries, complaints, and special requests promptly and effectively to maximize satisfaction
• Oversee reservation management using property management systems (PMS)
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues quickly
• Conduct night audits and reconcile daily financial transactions accurately while maintaining compliance with hotel procedures
• Maintain multi-line phone systems, ensuring clear communication and proper phone etiquette at all times

Requirements

• Proven experience in hospitality management or front desk supervision within a hotel or resort environment is required.
• Strong knowledge of hotel management systems (PMS)
• Excellent customer service skills with the ability to problem-solve efficiently under pressure
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
• Familiarity with hotel emergency procedures and guest safety protocols
• Exceptional communication skills, including phone etiquette and client interaction expertise
• Previous experience in night audit procedures and handling multi-line phone systems is preferred
• Hospitality certification or relevant training in hotel operations is a plus

Join us in creating memorable experiences for our guests while advancing your career in a vibrant hospitality setting! We are dedicated to fostering a positive work environment where your leadership can shine. All roles are paid positions that value your skills and commitment.

Pay: $17.00 per hour

Expected hours: 24.0 – 32.0 per week

Benefits:

• 401(k)
• Employee discount
• Life insurance

Work Location: In person

Salary : $17