What are the responsibilities and job description for the Front Desk Agent (Part Time Evening/Overnight) position at TownePlace Suites Calhoun?
Overview
Join our dynamic hospitality team as a Part-Time Front Desk Agent, specializing in evening and overnight shifts! This energetic role is perfect for motivated individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. As the first point of contact, you will be the welcoming face and voice of our property, ensuring smooth check-ins, guest inquiries, and seamless operations during your shift. Your enthusiasm and professionalism will set the tone for memorable stays and positive guest relations.
Duties
- Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
- Manage multi-line phone systems with professionalism, addressing guest questions and reservations promptly.
- Utilize hospitality reservation systems such as FOSSE or Property Management Systems (PMS) to update bookings, modify reservations, and ensure accuracy.
- Assist guests with inquiries about hotel amenities, local attractions, and emergency procedures, demonstrating excellent customer service skills.
- Handle guest requests, complaints, or issues with problem-solving agility to ensure satisfaction and resolution.
- Conduct night audits by reconciling daily transactions, updating reports, and ensuring financial accuracy.
- Follow hotel emergency procedures diligently to ensure guest safety during overnight hours.
Experience
- Previous experience in hospitality management or front desk operations preferred; hotel experience is a plus.
- Familiarity with hotel management software such as FOSSE or other property management systems (PMS).
- Strong customer service skills with a focus on guest relations and problem-solving.
- Multilingual or bilingual abilities are highly desirable to enhance guest communication.
- Knowledge of hotel emergency procedures and night audit processes is advantageous.
- Excellent phone etiquette and experience managing multi-line phone systems required.
- Experience working in resort environments or with hospitality reservation systems will be beneficial.
Join us to be part of a vibrant team dedicated to creating welcoming environments for every guest! Your energy, attention to detail, and commitment to outstanding service will make a lasting impact while offering you flexible hours in a rewarding setting.
Pay: $11.00 - $15.00 per hour
Expected hours: 24.0 – 40.0 per week
Work Location: In person
Salary : $11 - $15