What are the responsibilities and job description for the Front Desk Agent position at Spark by Hilton?
Now Hiring: Front Desk Agent
Morning Shifts: 7am-3pm
Evening Shifts: 3pm-11pm
Overnight Shifts: 11pm-7am
Spark by Hilton – Downtown Chattanooga, TN
Spark by Hilton Downtown Chattanooga is looking for a friendly, dependable, and service-oriented Front Desk Agent to be the first point of contact for our guests. If you enjoy creating welcoming experiences and thrive in a fast-paced hospitality environment, we’d love to meet you!
What You’ll Do
- Greet guests warmly and provide exceptional customer service
- Handle guest check-ins and check-outs efficiently and accurately
- Manage reservations, room assignments, and payment processing
- Answer phones and respond to guest questions, requests, and concerns
- Maintain a clean, organized, and professional front desk area
- Communicate with housekeeping and management to ensure guest satisfaction
- Follow Hilton brand standards and hotel policies at all times
What We’re Looking For
- Friendly, positive attitude with strong communication skills
- Excellent customer service and problem-solving abilities
- Ability to multitask and remain calm under pressure
- Basic computer skills; hotel PMS experience is a plus
- Flexible availability, including weekends and holidays
- Previous hospitality or customer service experience preferred (but not required)
Why Join Spark by Hilton?
- Supportive, team-oriented work environment
- Opportunities for growth within the Hilton brand
- Competitive pay
- Travel perks through Hilton’s employee discount program
Spark by Hilton is an equal opportunity employer and values diversity in the workplace.
Apply today and help us create a bright, welcoming stay for every guest!
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $14 - $16