Full Time Front Desk Agent

This is a Springhill Suites Marriott.

We have A.M. and P.M. hours available.

The Front Desk Agent is responsible for handling all guest services at the front desk, including check-in/check-out, answering phone calls, processing reservations, and providing general hotel information. They ensure a positive guest experience by offering friendly, efficient, and attentive service throughout the guest’s stay.

Key Responsibilities:

Guest Check-In and Check-Out:

• Greet guests in a friendly and professional manner upon arrival.
• Process guest check-ins by verifying reservation details, collecting payment, and issuing room keys.
• Handle guest check-outs, including finalizing bills, processing payments, and thanking guests for their stay.
• Ensure all guest information is accurately entered into the hotel system.

Reservations and Booking Management:

• Answer phone calls and emails related to reservations, providing information about room availability, rates, and hotel amenities.
• Confirm and manage reservations, make adjustments, and ensure guests’ special requests are noted.
• Assist guests in booking rooms, ensuring all details are recorded accurately.

Guest Service and Inquiries:

• Provide information to guests about hotel services, facilities, and nearby attractions.
• Assist guests with inquiries about transportation, dining, events, or special requests (e.g., wake-up calls, extra linens, or room changes).
• Handle guest complaints or concerns promptly, ensuring guest satisfaction and resolving issues as needed.

Handling Payments:

• Process payments for guest stays, including cash, credit card, and other payment methods.
• Manage cash drawers, ensuring all transactions are accurately recorded.
• Provide guests with receipts and ensure the safe and secure handling of payments.

Room Assignments and Key Management:

• Assign rooms to guests based on their reservations and preferences.
• Issue and retrieve room keys or access cards, ensuring proper documentation is maintained.
• Ensure the security of guest rooms and hotel property by following key control procedures.

Communication and Coordination:

• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest requests are met and rooms are ready for check-in.
• Relay messages or special instructions to guests and other staff members as necessary.
• Keep the front desk area tidy, organized, and stocked with necessary supplies (e.g., forms, brochures).

Guest Security and Safety:

• Ensure the safety and security of guests by following hotel security protocols (e.g., monitoring surveillance, reporting suspicious activity).
• Handle emergency situations, such as medical issues or evacuations, in accordance with hotel policies.

Additional Duties:

• Assist with administrative tasks such as filing, maintaining logs, and updating guest records.
• Maintain a professional appearance and demeanor while on duty.
• Perform other duties as assigned by the Front Desk Supervisor or management.

Qualifications:

Education: High school diploma or equivalent required; some positions may prefer or require additional education or certification in hospitality.

Experience: Previous experience in customer service or hospitality is preferred but not always required.

Skills:

• Excellent communication skills, both verbal and written.
• Strong customer service skills and the ability to remain calm and professional in high-pressure situations.
• Basic computer and office skills (experience with hotel management software is a plus).
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills and ability to address guest complaints or concerns effectively.

Physical Requirements:

• Ability to stand or sit for extended periods of time.
• Ability to lift up to 20 pounds, such as carrying guest supplies or office materials.

Working Conditions:

• Works at the front desk area of the hotel, often interacting with guests and other hotel staff.
• Shifts may include evenings, weekends, and holidays, depending on the hotel's hours of operation.

This position may require occasional overtime or flexibility with hours, particularly during busy check-in or check-out periods.

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Benefits:

• Employee discount

Ability to Commute:

• Ellijay, GA 30540 (Required)

Ability to Relocate:

• Ellijay, GA 30540: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $15