What are the responsibilities and job description for the Front Office Manager position at TownePlace Suites by Marriott?
Front Office Manager Duties and Responsibilities
- Assign tasks and ensure all staff positions are covered for the duration of shift
- Field complaints and address Guest concerns
- Answer phone inquiries, direct calls and provide basic information
- Oversee and manage support staff
- Address complaints and requests with quality customer service skills
- Recruit and train new employees
- Maintain office equipment such as photocopier, fax machine, etc.
- Monitor front desk and ensure all employees comply with all security procedures for Guests
- Oversee mail deliveries, packages, and couriers
- Purchase, track, and invoice office supplies and market ordering
- Create, organize, and maintain schedules for all employees
- Ensure front desk is covered at all times
- Perform group reservations and billing
- Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
Front Office Manager Requirements and Qualifications
- High school degree or equivalent; bachelor's degree or certification in management in related field preferred
- 2 years of previous experience as a front office manager or a related role preferred
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Solid customer service skills
- Excellent leadership, team building, and management skills
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- In-depth understanding of the hospitality industry
- Strict adherence to company philosophy, mission statement, and sales goals
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $35,000 - $40,000
