What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suites By Marriott Tampa Clearwater?
Overview
Join our vibrant hospitality team as a Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. This dynamic role is essential in delivering exceptional guest services, managing front desk operations, and ensuring smooth hotel management. You will be the welcoming face of our resort, providing personalized assistance, handling guest inquiries, and maintaining a welcoming atmosphere that encourages repeat visits. If you thrive in fast-paced environments and have a passion for hospitality management, this opportunity is perfect for you to shine!
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage multi-line phone systems with professionalism, providing accurate information and directing calls appropriately.
- Handle guest requests, resolve issues promptly, and ensure guest satisfaction through excellent customer service and guest relations.
- Maintain accurate records of reservations, cancellations, and guest preferences to enhance personalized service.
- Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
- Support hotel management by coordinating with housekeeping, maintenance, and other departments to meet guest needs seamlessly.
- Uphold phone etiquette standards and ensure all interactions reflect the highest level of hospitality management.
Requirements
- Proven experience in hotel management or front desk operations within a resort or hospitality environment.
- Strong customer service skills with the ability to handle diverse guest interactions professionally.
- Multilingual abilities or bilingual skills are highly desirable to serve our diverse clientele effectively.
- Familiarity with multi-line phone systems, reservation software, and basic hotel management systems.
- Knowledge of guest services procedures, including night audit processes and guest relations strategies.
- Excellent communication skills with a friendly demeanor and professional phone etiquette.
- Previous experience working in a fast-paced environment with a focus on hospitality management is preferred. Embark on a rewarding career where your energy fuels exceptional guest experiences! We are dedicated to fostering an inclusive environment that values your skills and enthusiasm while offering opportunities for growth within the hospitality industry.
Pay: $21.58 - $25.99 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $26