What are the responsibilities and job description for the Front Desk Receptionist position at TownePlace Suites by Marriott Findlay?
Front Desk Associate – TownePlace Suites by Marriott
About the Position
TownePlace Suites by Marriott is looking for a dependable, customer-focused Front Desk Associate to join our team!
We are looking for someone who is reliable, professional, flexible, and takes pride in providing excellent guest service. This position is ideal for someone who enjoys working with people, can multitask, and understands the importance of keeping hotel operations running smoothly.
We are hiring for afternoon/evening and overnight shifts. Candidates must have open availability throughout the week, as scheduling needs may vary.
This is a 32–40 hour per week position.
Job Responsibilities
Responsibilities include, but are not limited to:
● Greeting guests, checking guests in and out, and providing friendly customer service.
● Answering phone calls, responding to guest questions, and assisting with reservations.
● Processing payments, handling cash, and maintaining accurate guest accounts.
● Managing reservations, room assignments, and guest requests.
● Handling guest complaints and resolving issues professionally.
● Communicating with housekeeping and maintenance regarding room status and guest needs.
● Maintaining a clean, organized, and presentable front desk and public area.
● Completing laundry duties as a REQUIRED part of the position. This includes washing, drying, folding, organizing, and restocking hotel towels, linens, and other laundry items. Laundry is an ongoing responsibility and is not an optional or occasional duty.
● Restocking supplies and assisting with general hotel upkeep.
● Completing shift reports, cash reconciliation, and other required paperwork.
● Communicating important information and updates to the next shift.
● Following Marriott brand standards, hotel policies, and safety procedures.
● Other duties as assigned to support daily hotel operations.
Scheduling & Availability Requirements
● 32–40 hours per week.
● Available shifts are 3 PM–11 PM and 11 PM–7 AM.
● Open availability throughout the week is required.
● Weekend availability is mandatory.
● Holiday availability is mandatory.
● Scheduling flexibility is important. We are willing to work with individual scheduling needs when possible, but applicants must be able to work a flexible schedule based on hotel business needs.
● Consistent attendance and punctuality are essential.
Showing up for your scheduled shifts is a requirement of this position. We need someone who is dependable, arrives on time, and understands that missed shifts and last-minute call-offs impact the entire team and hotel operations.
Qualifications
● Previous hotel or customer service experience is preferred but not required.
● Strong communication and customer service skills.
● Ability to multitask and work independently.
● Dependable, punctual, and responsible.
● Comfortable using computers and learning hotel reservation systems.
● Ability to stand and walk for extended periods.
● Ability to lift and carry laundry and supplies as needed.
● Willingness to assist with duties outside of the front desk when needed.
Compensation & Benefits
● Pay is flexible and may be discussed based on experience and qualifications.
● Consistent hours, approximately 32–40 per week.
● Opportunity to gain experience in the hospitality industry.
● Supportive team environment.
If you are dependable, have open availability, and are looking for a consistent position in hospitality, we encourage you to apply!
Pay: $14.00 - $15.00 per hour
Expected hours: 32.0 – 40.0 per week
Work Location: In person
Salary : $14 - $15