What are the responsibilities and job description for the Front Desk Agent position at Towneplace Suites Albuquerque?
**Job Summary:**
We are seeking a Front Desk Agent to join our team at a hospitality establishment. The ideal candidate will be responsible for providing exceptional guest service, managing check-ins and check-outs, and ensuring a positive guest experience.
**Responsibilities:**
- Greet and assist guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Process reservations and cancellations accurately
- Provide information about hotel services, amenities, and local attractions
- Address guest concerns and resolve issues promptly
- Maintain a clean and organized front desk area
**Experience:**
- Prior experience in guest services or hospitality management preferred
- Strong customer service skills with the ability to handle various guest situations
- Proficiency in phone etiquette and operating phone systems
- Bilingual or multilingual skills are a plus
- Familiarity with Marriott.
Join our team as a Front Desk Agent to contribute to a welcoming atmosphere for our guests while gaining valuable experience in the hospitality industry.
Pay: From $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16