Night Auditor

Job Summary

Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations and exceptional guest experiences. As the first point of contact during nighttime hours, you will manage guest check-ins and check-outs, handle reservations, and maintain the accuracy of financial records. Your energetic approach and attention to detail will help uphold our high standards of hospitality, guest relations, and property management. This position offers an exciting opportunity to combine customer service excellence with hotel management expertise in a lively, fast-paced environment.

Duties

• Greet guests warmly upon arrival and departure, providing outstanding customer service through effective communication and hospitality skills
• Manage overnight check-ins and check-outs efficiently using property management systems (PMS) such as OPERA or similar hotel reservation platforms
• Monitor and update guest accounts, ensuring accuracy in billing and financial transactions during the night audit process
• Respond promptly to guest inquiries, requests, and complaints via phone or in person, demonstrating excellent phone etiquette and problem-solving skills
• Conduct routine safety checks, enforce hotel emergency procedures, and ensure compliance with security protocols to maintain a safe environment for guests and staff
• Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers to morning staff
• Oversee multi-line phone systems to handle reservations, guest requests, and internal communications efficiently while maintaining a professional demeanor

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience
• Strong knowledge of property management systems (PMS), especially OPERA or similar platforms
• Multilingual or bilingual abilities are highly desirable to enhance guest communication and service quality
• Familiarity with hotel emergency procedures, guest services, and customer service problem-solving techniques
• Excellent communication skills via phone and face-to-face interactions; proficiency in multi-line phone systems is preferred
• Ability to work overnight shifts in a fast-paced environment while maintaining high energy levels and attention to detail
• Previous experience with hospitality reservation systems and hotel management software is advantageous

Embark on a rewarding career where your enthusiasm for hospitality meets your dedication to guest satisfaction. We value energetic professionals who thrive in lively environments and are eager to deliver memorable experiences around the clock!

Pay: From $16.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $16