What are the responsibilities and job description for the Dispatcher Part Time & Per Diem position at Town of South Hadley?
Substitute Part-Time and Per Diem Dispatchers The Town of South Hadley
is seeking dedicated and detail-oriented individuals to join the South
Hadley Police Department\'s team as substitute and per diem, part-time
public safety 911 Dispatchers. Substitutes will work as coverage is
needed, and in the absence of the regularly scheduled Dispatchers. Work
opportunities may be offered for day, evening, and overnight shifts and
may include both planned assignments, or shifts on a short notice basis.
Please note: These are temporary positions, to be eliminated on or prior
to the date Town of South Hadley joins a regional PSAP currently
anticipated at the middle to end of October 2026. This crucial role
involves answering and documenting all incoming calls, dispatching
appropriate units, handling emergency medical dispatch, and managing
various communications. The ideal candidate will possess the ability to
work effectively under pressure, maintain confidentiality, and ensure
public safety through prompt and accurate response to emergency and
non-emergency situations. The South Hadley Police Department consists of
twenty-nine (29) full-time officers, 5 fulltime dispatchers and civilian
clerical staff. The department utilizes the latest E911 technologies,
TriTech IMC CAD systems, Dell mobile data terminals, PowerPhone EMD and
Kenwood Radio Communications Systems. Summary Of Responsibilities
Receiving, prioritizing, and documenting calls for police, fire, and
medical services via 911, business lines, radio, and in-person requests.
Dispatching emergency and non-emergency units/services based on
situational needs. Disseminating information to department personnel and
coordinating responses to incidents, including crimes in progress,
medical emergencies, and other urgent matters. Managing information flow
to and from various law enforcement and emergency response agencies,
ensuring accurate and timely communication. Maintaining records and
utilizing systems such as LEAPS/CJIS/NCIC for data entry and retrieval.
Operating camera systems to monitor police facilities and assist with
the security of premises. Utilizing language interpretation services for
non-English speaking callers. Staying current with departmental
Guidelines, Policies, And Required Training Programs. Perform Other
related duties as assigned. Recommended Minimum Qualifications: The
following requirements may be substituted by and equivalent combination
of education, training, and experience which provides the necessary
knowledge, skills, and abilities required to perform the job: High
School diploma or equivalent required and 1 year of relevant work
experience Candidates must be current in Massachusetts E911
Certification and Training. Proficiency with computers, electronic data
processing, and modern office practices. Ability to handle high-stress
emergency situations calmly and effectively, strong decision-making
skills in emergency and crisis scenarios, and effective communication
skills with the ability to give clear directions and elicit critical
information. Exceptional multitasking abilities and attention to detail.
High level of confidentiality and integrity in handling sensitive
information. Ability to work various shifts including weekends and/or
holidays and beyond or outside of normal shift hours as needed to
maintain critical public safety services. Preferences: Prior municipal
emergency dispatching experience; LEAPS, CPR; Familiarity with criminal
offender information dissemination and public records laws; Bilingual in
Spanish/English; immediate availability and flexibility.
Schedule/Substitute Status: Position is non-benefited, paying
\$25.23/hour (Grade 4, Step 2). This is a substitute (as needed),
variable hour position, and opportunities to work and schedule will be
based on operational need.
is seeking dedicated and detail-oriented individuals to join the South
Hadley Police Department\'s team as substitute and per diem, part-time
public safety 911 Dispatchers. Substitutes will work as coverage is
needed, and in the absence of the regularly scheduled Dispatchers. Work
opportunities may be offered for day, evening, and overnight shifts and
may include both planned assignments, or shifts on a short notice basis.
Please note: These are temporary positions, to be eliminated on or prior
to the date Town of South Hadley joins a regional PSAP currently
anticipated at the middle to end of October 2026. This crucial role
involves answering and documenting all incoming calls, dispatching
appropriate units, handling emergency medical dispatch, and managing
various communications. The ideal candidate will possess the ability to
work effectively under pressure, maintain confidentiality, and ensure
public safety through prompt and accurate response to emergency and
non-emergency situations. The South Hadley Police Department consists of
twenty-nine (29) full-time officers, 5 fulltime dispatchers and civilian
clerical staff. The department utilizes the latest E911 technologies,
TriTech IMC CAD systems, Dell mobile data terminals, PowerPhone EMD and
Kenwood Radio Communications Systems. Summary Of Responsibilities
Receiving, prioritizing, and documenting calls for police, fire, and
medical services via 911, business lines, radio, and in-person requests.
Dispatching emergency and non-emergency units/services based on
situational needs. Disseminating information to department personnel and
coordinating responses to incidents, including crimes in progress,
medical emergencies, and other urgent matters. Managing information flow
to and from various law enforcement and emergency response agencies,
ensuring accurate and timely communication. Maintaining records and
utilizing systems such as LEAPS/CJIS/NCIC for data entry and retrieval.
Operating camera systems to monitor police facilities and assist with
the security of premises. Utilizing language interpretation services for
non-English speaking callers. Staying current with departmental
Guidelines, Policies, And Required Training Programs. Perform Other
related duties as assigned. Recommended Minimum Qualifications: The
following requirements may be substituted by and equivalent combination
of education, training, and experience which provides the necessary
knowledge, skills, and abilities required to perform the job: High
School diploma or equivalent required and 1 year of relevant work
experience Candidates must be current in Massachusetts E911
Certification and Training. Proficiency with computers, electronic data
processing, and modern office practices. Ability to handle high-stress
emergency situations calmly and effectively, strong decision-making
skills in emergency and crisis scenarios, and effective communication
skills with the ability to give clear directions and elicit critical
information. Exceptional multitasking abilities and attention to detail.
High level of confidentiality and integrity in handling sensitive
information. Ability to work various shifts including weekends and/or
holidays and beyond or outside of normal shift hours as needed to
maintain critical public safety services. Preferences: Prior municipal
emergency dispatching experience; LEAPS, CPR; Familiarity with criminal
offender information dissemination and public records laws; Bilingual in
Spanish/English; immediate availability and flexibility.
Schedule/Substitute Status: Position is non-benefited, paying
\$25.23/hour (Grade 4, Step 2). This is a substitute (as needed),
variable hour position, and opportunities to work and schedule will be
based on operational need.
Salary : $25