IT Public Safety Radio Supervisor

The Town is seeking an experienced professional to lead and oversee the Public Safety Radio Shop, ensuring reliable communications for Police, Fire, and emergency services. This position supervises staff, manages day-to-day operations, and serves as the primary liaison between Public Safety departments and the Radio Shop. The ideal candidate will bring strong technical expertise in radio communications, proven leadership skills, and the ability to support mission-critical systems in fast-paced environments.

The advertised salary range covers the entire compensation spectrum for the position classification. The anticipated hiring range for this role is between $84,897.09 to $103,998.92 annually. It's essential to note that the actual salary offered will be determined based on several factors, including skills, qualifications, experience, education, licenses, training, and internal equity considerations.

IMPORTANT DATES:

• Recruitment Closing Date: October 12, 2025
• First round of interviews: Week of October 27, 2025
• Second round of interviews: Week of November 3, 2025

JOB CLASSIFICATION SUMMARY
Positions assigned to this class are responsible for supervising staff and overseeing operations, maintenance, and technical support of the Town’s public safety communications system, including radios, consoles, and related equipment. This position ensures reliable communications for Police, Fire, and other emergency services. Incumbents manage day-to-day shop operations, coordinate emergency response communications support, maintain inventory and records, and serve as the primary liaison between the Radio Shop and Public Safety departments.

DISTINGUISHING CHARACTERISTICS
This is a senior-level professional classification within the Public Safety support job family. Incumbents independently manage the technical operations of the Radio Shop and supervise staff. The role requires a broad knowledge of radio communications, electronics, emergency communications systems, and Public Safety operational needs. Complex issues or policy matters are referred to management.ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Supervises, organizes, and directs the work of staff assigned to the Radio Shop.
• Coordinates radio and communications support during emergency incidents, ensuring proper functioning of systems.
• Serves as the central point of contact for Public Safety departments regarding radio communications issues, service needs, and emergency support.
• Oversees maintenance, repair, and operation of public safety radios, consoles, and associated communications equipment.
• Develops and implements operational procedures for equipment maintenance, repairs, and safety compliance.
• Coordinates with Public Safety command staff and leadership to align communications capabilities with operational needs.
• Participates in the selection, training, and evaluation of assigned staff; provides guidance to ensure quality and consistency.
• Maintains records of service requests, repairs, equipment inventory, and system performance.
• Tracks key performance indicators and prepares reports on system uptime, equipment usage, and maintenance activities.
• Supports system upgrades, equipment replacement, and installation of new technologies.
• Ensures compliance with regulatory requirements, safety protocols, and industry standards.
• Manage inventory, procurement, and supply needs for the Radio Shop.
• Provides technical guidance and training to Public Safety personnel on radio and communications equipment.
• Participates in after-hours or on-call support rotation for critical incidents affecting communications systems.
• Identifies opportunities for process improvements and recommends changes to enhance delivery service.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:
Bachelor’s Degree from an accredited college or university in electronics, information technology, communications, public administration, or a related field, and five (5) years of progressively responsible experience in radio communications, electronics, or Public Safety communications systems, including at least two (2) years of supervisory or lead experience; or an equivalent combination of education and experience.

Special Requirements:
To be eligible, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
Must complete a thorough background investigation including a criminal history check and a polygraph examination.

LICENSING/CERTIFICATION REQUIREMENTS

• Driver’s License.
• Must possess a Federal Communications Commission (FCC) General Radiotelephone Operator License (GROL) within six months of hire.

KNOWLEDGE

• Public Safety radio systems, consoles, and associated technologies.
• Electronics maintenance and repair principles.
• Emergency services communication protocols.
• Inventory management and procurement processes.
• Data security, access control, and auditing standards related to communications equipment.
• Principles of supervision, training, and performance evaluation.
• Customer service practices.
• Relevant Town policies and procedures.

SKILLS

• Supervising, organizing, and directing staff.
• Coordinating communications support during emergency situations.
• Troubleshooting complex electronic and radio equipment.
• Communicating effectively with technical and non-technical personnel.
• Preparing reports and analyzing maintenance/service metrics.
• Implementing processes and procedures for operations and safety compliance.
• Managing projects and equipment upgrades.
• Working independently and collaboratively across departments.
• Prioritizing and responding to service requests in fast-paced environments.
• Using inventory, service tracking, and asset management tools.

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an “X”
X	Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
	Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
	Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
	Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
	Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand	Brief Description	C	F	O	R	N
Standing	Communicating with co-workers, observing work site, observing work duties			X
Sitting	Desk work	X
Walking	To other departments/offices/office equipment			X
Lifting	Supplies, files				X
Carrying	Supplies, files				X
Pushing/Pulling	File draws, tables and chairs				X
Reaching	For supplies, for files		X
Handling	Paperwork		X
Fine Dexterity	Computer keyboard, telephone pad, calculator, calibrating equipment	X
Kneeling	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crouching	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crawling	Under equipment					X
Bending	Filing in lower drawers, retrieving items from lower shelves/ground				X
Twisting	From computer to telephone, getting inside vehicles				X
Climbing	Stairs, step stool				X
Balancing	On step stool				X
Vision	Reading, computer screen, driving	X
Hearing	Communicating with co-workers and public and on telephone, listening to equipment	X
Talking	Communicating with co-workers and public and on telephone	X
Foot Controls	Driving				X
Other (Specify)

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:
Standard office equipment; vehicle
ENVIRONMENTAL FACTORS:

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

X

Respiratory Hazards

X

Chemical Hazards

X

Extreme Temperatures

X

Electrical Hazards

X

Noise and Vibration

X

Fire Hazards

X

Wetness/Humidity

X

Explosives

X

Physical Hazards

X

Communicable Diseases

X

Physical Danger or Abuse

X

Other (Specify Below

PROTECTIVE EQUIPMENT REQUIRED:
None
NON-PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs
Description of Non-Physical Demands	C	F	O	R	N
Time Pressure		X
Emergency Situation			X
Frequent Change of Tasks			X
Irregular Work Schedule/Overtime		X
Performing Multiple Tasks Simultaneously		X
Working Closely with Others as Part of a Team		X
Tedious or Exacting Work		X
Noisy/Distracting Environment				X
Other (Specify Below)

Salary : $84,897 - $123,101