What are the responsibilities and job description for the IT Public Safety Radio Supervisor position at Town of Queen Creek, AZ?
Description
The Town is seeking an experienced professional to lead and oversee the Public Safety Radio Shop, ensuring reliable communications for Police, Fire, and emergency services. This position supervises staff, manages day-to-day operations, and serves as the primary liaison between Public Safety departments and the Radio Shop. The ideal candidate will bring strong technical expertise in radio communications, proven leadership skills, and the ability to support mission-critical systems in fast-paced environments.
The advertised salary range covers the entire compensation spectrum for the position classification. The anticipated hiring range for this role is between $84,897.09 to $103,998.92 annually. It's essential to note that the actual salary offered will be determined based on several factors, including skills, qualifications, experience, education, licenses, training, and internal equity considerations.
IMPORTANT DATES:
- Recruitment Closing Date: October 12, 2025
- First round of interviews: Week of October 27, 2025
- Second round of interviews: Week of November 3, 2025
JOB CLASSIFICATION SUMMARY
Positions assigned to this class are responsible for supervising staff and overseeing operations, maintenance, and technical support of the Town’s public safety communications system, including radios, consoles, and related equipment. This position ensures reliable communications for Police, Fire, and other emergency services. Incumbents manage day-to-day shop operations, coordinate emergency response communications support, maintain inventory and records, and serve as the primary liaison between the Radio Shop and Public Safety departments.
DISTINGUISHING CHARACTERISTICS
This is a senior-level professional classification within the Public Safety support job family. Incumbents independently manage the technical operations of the Radio Shop and supervise staff. The role requires a broad knowledge of radio communications, electronics, emergency communications systems, and Public Safety operational needs. Complex issues or policy matters are referred to management.
Examples of Duties
ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.
- Supervises, organizes, and directs the work of staff assigned to the Radio Shop.
- Coordinates radio and communications support during emergency incidents, ensuring proper functioning of systems.
- Serves as the central point of contact for Public Safety departments regarding radio communications issues, service needs, and emergency support.
- Oversees maintenance, repair, and operation of public safety radios, consoles, and associated communications equipment.
- Develops and implements operational procedures for equipment maintenance, repairs, and safety compliance.
- Coordinates with Public Safety command staff and leadership to align communications capabilities with operational needs.
- Participates in the selection, training, and evaluation of assigned staff; provides guidance to ensure quality and consistency.
- Maintains records of service requests, repairs, equipment inventory, and system performance.
- Tracks key performance indicators and prepares reports on system uptime, equipment usage, and maintenance activities.
- Supports system upgrades, equipment replacement, and installation of new technologies.
- Ensures compliance with regulatory requirements, safety protocols, and industry standards.
- Manage inventory, procurement, and supply needs for the Radio Shop.
- Provides technical guidance and training to Public Safety personnel on radio and communications equipment.
- Participates in after-hours or on-call support rotation for critical incidents affecting communications systems.
- Identifies opportunities for process improvements and recommends changes to enhance delivery service.
- Performs related duties as assigned.
Typical Qualifications
MINIMUM QUALIFICATIONS (at job entry)
Education and Experience:
Bachelor’s Degree from an accredited college or university in electronics, information technology, communications, public administration, or a related field, and five (5) years of progressively responsible experience in radio communications, electronics, or Public Safety communications systems, including at least two (2) years of supervisory or lead experience; or an equivalent combination of education and experience.
Special Requirements:
To be eligible, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
Must complete a thorough background investigation including a criminal history check and a polygraph examination.
LICENSING/CERTIFICATION REQUIREMENTS
- Driver’s License.
- Must possess a Federal Communications Commission (FCC) General Radiotelephone Operator License (GROL) within six months of hire.
KNOWLEDGE
- Public Safety radio systems, consoles, and associated technologies.
- Electronics maintenance and repair principles.
- Emergency services communication protocols.
- Inventory management and procurement processes.
- Data security, access control, and auditing standards related to communications equipment.
- Principles of supervision, training, and performance evaluation.
- Customer service practices.
- Relevant Town policies and procedures.
SKILLS
- Supervising, organizing, and directing staff.
- Coordinating communications support during emergency situations.
- Troubleshooting complex electronic and radio equipment.
- Communicating effectively with technical and non-technical personnel.
- Preparing reports and analyzing maintenance/service metrics.
- Implementing processes and procedures for operations and safety compliance.
- Managing projects and equipment upgrades.
- Working independently and collaboratively across departments.
- Prioritizing and responding to service requests in fast-paced environments.
- Using inventory, service tracking, and asset management tools.
The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.
Major Benefits for Full-Time Employees
(Employees choose the benefits that best meet their needs.)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pre-tax unreimbursed medical and dependent care flexible spending accounts
- Arizona State Retirement System membership
- Short-term and Long-term disability insurance for the employee
- Town-paid basic life insurance
- Optional employee-paid employee and dependent supplemental life insurance
- Commuter life insurance for business travel and travel to and from work
- Deferred compensation plan (457) with employer match
- Retirement Health Savings Account
- Optional enrollment in Identity Protection Program
- Paid holidays, plus one floating holiday annually
- Vacation leave hours annually
- Four weeks of Paid Parental Leave
- Optional income replacement insurance
- Worker's compensation insurance
- Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
- Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
- Direct deposit of paychecks
- Wellness Programs with incentives
Salary : $84,897 - $103,999
