Deputy Director, Information Technology

Important Dates:

• This recruitment is scheduled to close on Sunday, August 30, 2026 at 11:59 p.m. 
• We will do our best to provide you with an application status update by Thursday, September 3rd. 
• First round interviews will be held on Thursday, September 10th.  

JOB CLASSIFICATION SUMMARY

Position assigned to this class is responsible for serving as second-in-command in the Information Technology (IT) Department, managing and overseeing departmental operations, resources, staff, and budget, and governance of enterprise IT services with a strong emphasis on cybersecurity, risk management, and compliance. The Deputy Director, IT, acts as a strategic leader, collaborating with internal and external stakeholders to drive innovation, ensure operational excellence, and support the organization’s technological needs.

DISTINGUISHING CHARACTERISTICS

This is a senior management level position, recognized as a supervisory and organizational authority within a specific discipline or demonstrates broad practical knowledge in several major functions. Work involves directing, planning and coordinating across staff and projects/programs. Assists with policy development within assigned functional area or the organization. Leads initiatives related to security, architecture, and enterprise IT maturity. Typically reports to a department head and is a third- or higher-level supervisor.

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Oversees and manages IT department operations, including staffing, budget management, and service delivery.
• Supervises, recruits, trains, and evaluates IT personnel; provides guidance, corrects deficiencies, and enforces discipline and termination procedures as needed.
• Collaborates with IT staff and other departments to plan, coordinate, and resolve issues related to projects, programs, and operations.
• Provides strategic leadership to foster innovation, flexibility, and creativity within the department.
• Regularly communicates and coordinates with other departments to ensure efficient, aligned interdepartmental activities.
• Develops, implements, and monitors IT department policies, rules, and procedures.
• Responds to public inquiries and internal requests for IT support; communicates official IT policies and department initiatives.
• Engages with elected officials, citizens, and other stakeholders on IT-related matters; resolves sensitive issues and concerns.
• Serves as an advisor, offering counsel on IT-related topics to leadership.
• Facilitates meetings with IT staff, department heads, and relevant external stakeholders.
• Prepares presentations for diverse audiences, delivering insights on IT programs, projects, and initiatives.
• Manages departmental budgets, ensuring effective cost control, expenditure tracking, and efficient allocation of resources.
• Participates in Town leadership and department meetings, contributing to committees and project teams.
• Guides the continuous improvement of IT programs by designing, monitoring, and reviewing department initiatives.
• Directs and coordinates special projects, programs, and initiatives within the IT department.
• Performs additional related duties as assigned.

Education and Experience:
Bachelor’s Degree from an accredited college or university in Business or Public Administration, Information Technology Management, or a related field, 10 years of related experience, and 5 years of supervisory experience; or an equivalent combination of directly related education and experience. Master’s Degree preferred. 

LICENSING/CERTIFICATION REQUIREMENTS

• Driver’s License;
• Maintain all certifications/licenses required at job entry.

KNOWLEDGE

• Managerial principles, practices, techniques and options to successfully motivate and supervise staff;
• Advanced information technology principles and practices;
• Budgeting and finance principles and practices; 
• Project management principles and practices;
• Applicable state, local and federal laws relating to information technology;
• Personnel related laws and policies;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Customer service principles and practices.

SKILLS

• Supervising and leading staff;
• Managing, identifying, communicating, and carrying out the objectives of the Information Technology department.
• Interpreting and applying IT principles, methods, and best practices.
• Proficiently using computers and related software applications.
• Interpreting and applying applicable federal, state, and local laws, codes, ordinances, rules, and regulations related to IT.
• Solving problems and making informed decisions.
• Demonstrating effective communication and interpersonal skills for interactions with coworkers, supervisors, the general public, and other stakeholders, ensuring clear information exchange and direction.

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an “X”
X	Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
	Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
	Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
	Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
	Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand	Brief Description	C	F	O	R	N
Standing	Communicating with co-workers, observing work site, observing work duties			X
Sitting	Desk work	X
Walking	To other departments/offices/office equipment			X
Lifting	Supplies, files				X
Carrying	Supplies, files				X
Pushing/Pulling	File draws, tables and chairs				X
Reaching	For supplies, for files		X
Handling	Paperwork		X
Fine Dexterity	Computer keyboard, telephone pad, calculator, calibrating equipment	X
Kneeling	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crouching	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crawling	Under equipment				X
Bending	Filing in lower drawers, retrieving items from lower shelves/ground				X
Twisting	From computer to telephone, getting inside vehicles			X
Climbing	Stairs, step stool				X
Balancing	On step stool				X
Vision	Reading, computer screen, driving	X
Hearing	Communicating with co-workers and public and on telephone, listening to equipment	X
Talking	Communicating with co-workers and public and on telephone	X
Foot Controls	Driving				X
Other (Specify)

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:
Standard office equipment; vehicle

ENVIRONMENTAL FACTORS:

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

X

Respiratory Hazards

X

Chemical Hazards

X

Extreme Temperatures

X

Electrical Hazards

X

Noise and Vibration

X

Fire Hazards

X

Wetness/Humidity

X

Explosives

X

Physical Hazards

X

Communicable Diseases

X

Physical Danger or Abuse

X

Other (Specify Below

PROTECTIVE EQUIPMENT REQUIRED:
None

NON-PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs
Description of Non-Physical Demands	C	F	O	R	N
Time Pressure			X
Emergency Situation				X
Frequent Change of Tasks			X
Irregular Work Schedule/Overtime			X
Performing Multiple Tasks Simultaneously		X
Working Closely with Others as Part of a Team		X
Tedious or Exacting Work		X
Noisy/Distracting Environment				X
Other (Specify Below)

PRIMARY WORK LOCATION:

X	Office Environment
	Warehouse
	Shop
	Recreation/Neighborhood Center
	Vehicle
	Outdoors
	Combination of Office, Vehicle and Field
	Other (Specify Below)

Salary : $140,192 - $210,288