Water Utility Operator I

Under close supervision, operates, monitors and maintains the AMI metering equipment, related components, and manual meter reading as needed for proper regulation of water usage and customer billing.

• Assists customer service personnel in resolving customer concerns and completing work orders.
• Assists with maintenance of water distribution components and water production equipment.
• Assists with verification of water plans, bluestaking and repair of water mains and fire hydrants.
• Assists with water quality sampling, transporting samples to a laboratory and conservation outreach efforts.
• Conducts cycle maintenance checks for leaks, reports and repairs minor acts of vandalism to meter equipment.
• Enforces and monitors water theft security.
• Operates, monitors, and maintains the AMI metering equipment, related components, and manual meter reading as needed for proper regulation of water usage and customer billing.
• Participates in meter related programs including meter installations, meter replacements, meter testing, meter cable replacements and testing on other related components essential for a trouble free meter read reporting system.
• Performs testing and repairs to commercial water meters.
• Performs water service line repairs for all metered services, including AMS replacements.
• Performs water service turn on and turn off procedures.
• Researches, analyzes, and interprets electronic data using various forms of electronic devices and related software to resolve and respond to customer inquiries, water usage, work orders, and daily work assignments.

• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Ability to follow verbal and written instructions.
• Knowledge of applicable Town, State and Federal statutes, ordinances, codes, rules and regulations governing water utility.
• Knowledge of customer service techniques and methods.
• Knowledge of the operations and maintenance of automated water metering systems, repair and installation methods, material and equipment.
• Knowledge of Town and Department policies and procedures.
• Skill in analyzing and interpreting data using various forms of electronic devices and software programs.
• Skill in interpreting and applying relevant Town, state and federal statutes, ordinances, codes, rules and regulations governing water utility.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.

• A High School diploma or GED.
• One (1) year utility or plumbing type experience.
• Must possess a valid Class D Arizona driver license upon the first day of employment.
• Must obtain and maintain a Grade I Water Distribution certificate issued by the Arizona Department of Environmental Quality within one (1) year of employment.
• An equivalent combination of education and experience may be considered. 

• Work is performed in an indoor and outdoor environment.
• Must be able to lift or move up to sixty (60) pounds.
• Must be able to walk long distances and work in extreme weather conditions including heat, cold, and rain.
• Must maintain regular and reliable attendance and be willing to work overtime as required.
• Position is subject to after-hours call out 24/7.
• Position is included in an on-call rotation.