Information Technology Analyst

Under general supervision, provides technical solutions to staff in support of software, hardware, operating systems, and advanced PC applications.

 

• Provides technical support to staff, including installing, diagnosing, repairing and maintaining computer hardware and software.
• Analyzes support processes and procedures and proposes changes to increase support effectiveness.
• Assists with network upgrades.
• Builds, installs, and maintains PC’s and operating systems.
• Creates effective support documentation for IT and end users.
• Maintains and troubleshoots Local and Wireless Area Networks.
• Researches current and new technologies to integrate into current system.
• Researches technology advancements, prices and issues to recommend for purchase.
• Trains end users on IT support elements (policies, procedures, and computer use).

 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
 

• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
• Knowledge of database driven applications.
• Knowledge of Ethernet networking principles.
• Knowledge of Internet elements including but not limited to www, email, ftp, DNS, TCP/IP, and html.
• Knowledge of telecommunications hardware and principles.
• Knowledge of the principles of electronic mail systems.
• Knowledge of Town and Department policies and procedures.
• Skill in analyzing computer systems to identify problems, developing logical conclusions and effective system or program solutions.
• Skill in hardware and software installation, operation, and maintenance of desktop and portable computers.
• Skill in the use of Microsoft Office suite.
• Skill in working with current Windows desktop and server operating systems.
• Ability to follow verbal and written instructions.

 

• A bachelor’s degree from an accredited college or university in Computer Information Systems, Computer Science, or a closely related field.
• Two (2) years’ experience, in a professional, multi-user network environment involving personal computer hardware and software implementation and support.
• An equivalent combination of education and experience may be considered.

• Work is performed in an indoor and outdoor environment.

• Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.
  
  

SPECIAL REQUIREMENTS:
 

• Individual must be judged acceptable based on Arizona Criminal Justice Information System background check and a screening by the Oro Valley Police Department.

Salary : $63,177 - $71,074