Visitors Center Manager

TOWN OF JONESBOROUGH

VISITORS CENTER MANAGER

GENERAL DESCRIPTION:

Ini%ates and follows through in the planning, organiza%on and implementa%on of Visitors
Center, Old Town Emporium Gi= Shop items and tourism-related ac%vi%es and programs for the
Historic Jonesborough Visitors Center and Department of Tourism. Oversees the Visitors Center
staff and the day-to-day opera%on of the center. Works under the direct supervision of the
Director of Tourism.

ESSENTIAL FUNCTIONS OF JOB:

• Provides necessary supervision and support to ensure that the mul%-purpose facility is

run efficiently and cost effec%vely; that the community takes full advantage of the
center, that the Town of Jonesborough is promoted as a tourist aNrac%on; and that
visitors and residents u%lize the services at the center;

• Assist in sePng up a promo%onal program, including social media pages, for our rental

facili%es, informing poten%al clients of the mul%-purpose facili%es and services available,
and of the financial and other requirements necessary for obtaining these facili%es and
services;

• Helps to develop an annual budget; keeps track of budgeted expenditures and maintains

a sound financial management program and record keeping system for the center and
the Department of Tourism;

• Oversees daily opera%ons for the physical assets and facili%es of the center;

• Develops comprehensive training guides/manuals for employees;

• Responsible for training or oversees training of the hostess staff on proper, efficient and

safe use of all center equipment, cash register, computer, etc.

• Conducts regular staff/Visitors Center mee%ngs;

• Oversees all financial records, reports and deposits while keeping track of all revenue on

a daily, monthly, yearly basis;

• Assists with tourism related ac%vi%es and events in town;

• Supervises a system of keeping track of visita%on number and sta%s%cs;

• Responsibility for the rental of two rooms within the Visitors Center;

• Supervises the comple%on and nego%a%on of contracts and invoices with users of the

Visitors Center, as well as determining the sponsor needs for each event including a/v
equipment, tables, chairs, etc.;

• Maintains an accounts receivable file for Visitors Center rental payments;

• Responsible for scheduling of all hosts at the Visitors Center for all rentals, special

events, classes, exhibits, etc.;

• Supervises the sales opera%ons, including decisions on items to sell (with approval from

the Director of Tourism & Main Street Director, pricing, product development and
promo%on for all items within the Old Town Emporium;

• Oversees programming and maintenance of the gi= shop register and computer;

including keeping control of inventory;

• Helps to schedule and prepare set-ups for various center and rental ac%vi%es;

• Oversees any arrangement of rota%ng exhibits or temporary consignment vendors in the

Old Town Emporium;

• Assists in planning town-related events and center ac%vi%es; such as: Jonesborough

Days, Santa’s Christmas Village, Made Around Here Market, Celebra%on of Trees, the
Garden Gala, Donald Davis Storytelling Concerts and any other events involving the
Visitors Center;

• Supervises ac%vi%es related to providing quick and accurate responses to requests for

informa%on received at the center;

• Works with the Heritage Alliance in overseeing the daily opera%on and maintenance of

the museum’s physical assets and admission in to the museum;

• Par%cipates in media interviews regarding center ac%vi%es;

• Assists and oversees social media pages for the Visitors Center and Old Town Emporium

on Facebook, Instagram and Pinterest;

• Performs related tasks as required.

Required Knowledge, Skills and AbiliIes:

Strong knowledge of computers and specific so=ware/media packages necessary for the job
and the ability to share knowledge or train fellow staff members. Ability to provide proper
supervision to the Visitors Center Hostess Staff; Ability to establish and maintain an effec%ve
working rela%onship with the general public, town departments and fellow employees; General
public rela%on skills; Strong knowledge of organiza%on and ability to mul%-task; Self-mo%vated

individual; Effec%ve oral and wriNen communica%on skills; General marke%ng and promo%onal
skills; Ability to operate sound, ligh%ng, audiovisual, photographic and office equipment.
Sensi%vity to the historical nature of Jonesborough and the importance of history to the growth
and development of Jonesborough. Ability to work weekend and evenings if necessary. Must
possess valid Tennessee Drivers License.

Acceptable Experience and Training:

Must possess a high school diploma or GED; gradua%on from an accredited college or university
with a degree in communica%ons, public or community rela%ons work; recrea%on
administra%on, marke%ng or related field with an equivalent combina%on of five years
minimum experience preferred, or any equivalent combina%on of experience and training with
provides the required knowledge, skills and abili%es.

Other Requisites:

From %me to %me the incumbent may be assigned special du%es by a superior or, on a
temporary basis, may be asked to assist other employees occupying a different posi%on.
Employees in this class may be required to work over%me, weekends, holidays and may be in an
on-call status from %me to %me. This job descrip%on should not be construed as an all-inclusive
statement of every task required of this posi%on, but as a fair representa%on of the great
majority of the work. Every effort will be made in advance to inform the incumbent of the
temporary addi%onal assignments, which under no circumstances are intended to cons%tute a
demo%on.