What are the responsibilities and job description for the Digital Navigator position at Town of East Hartford?
The Town of East Hartford is seeking a part-time Bilingual Digital Navigator. The Digital Navigator provides individualized or small-group assistance to community members who need affordable home internet service, internet-capable devices, and/or coaching in basic digital skills to help them become confident home internet users. This is a part-time, grant-funded position. The schedule will be set at the mutual convenience of the candidate and the library (4–12 hours per week) with a pay rate of $25.50 per hour.
The Town of East Hartford is an Equal Opportunity Employer
- Receive, return, and/or initiate contact with clients.
- Discuss with each client their home internet access or need for home internet access, technology experiences, and their devices.
- Assess their access to technology, current digital skill level pertaining to what they need to accomplish the plan, connectivity needs, and internet-use priorities. Set agreed-upon goals for Digital Navigator services.
- If necessary, advise clients about free or affordable home internet service options for which they may qualify, assist clients to apply for services they choose, and support their efforts to secure service.
- If necessary, advise clients about sources of affordable computers or other internet-connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
- Coach clients as necessary to use their home internet service in order to meet their internet use priorities. This may include in person, phone, and/or online interactions, as well as referral to sources of additional digital literacy skills training.
- Track each client’s progress and types of requests, keep accurate and timely records, and report outcomes as required.
- Plan and manage assistance to each client with the goal of fulfilling the agreed goals.
- Ability to learn and teach basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.
- Excellent organizational skills and attention to detail.
- Excellent communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds.
- Positive attitude, cultural sensitivity, and a sense of humor.
- Ability to creatively solve problems, and to negotiate and handle stressful situations in a positive manner.
- Ability to establish appropriate boundaries with clients.
- Preference for bilingual language skills (Spanish)
- Bachelor’s degree preferred (undergraduate students encouraged to apply)
Salary : $38,220