911 Communication Specialist (Trainee)

Under close supervision, the 911 Dispatch Trainee receives on-the-job training to perform the full range of emergency dispatch duties. This entry-level classification is designed to provide training and experience in emergency call handling, radio dispatch, and public safety communication systems in preparation for promotion to a certified Public Safety Dispatcher.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Attend and successfully complete agency-approved training programs including classroom instruction, on-the-job training, and evaluations.
• Receive emergency and non-emergency calls from the public and other agencies, including 911 calls.
• Learn to assess incoming calls, determine appropriate response, and dispatch law enforcement, fire, or medical units.
• Operate a multi-line telephone and computer-aided dispatch (CAD) system.
• Monitor and respond to radio communications from field personnel and relay information accurately.
• Document all calls and radio traffic in accordance with agency procedures.
• Learn and apply laws, policies, and procedures governing emergency dispatch.
• Maintain composure, professionalism, and accuracy in high-stress situations.
• Provide exceptional customer service to the public and interagency personnel.
• Perform other related duties as assigned.

• Must be at least 18 years of age at time of appointment.
• Must possess State of Arizona Driver's license, and a clear criminal record.
• Must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System
• Must obtain CPR/First Aid/AED training within (1) year.

Knowledge of:

• Town policies and procedures.
• Policies, procedures, functions, operations, and services of the Camp Verde Marshal’s Office.
• Equipment utilized in emergency communications including radio, computer and dispatch equipment.
• State and Federal laws and regulations governing public safety dispatch and legal records.
• Law enforcement patrol procedures and terminology.
• Principles of record keeping, case files and records management.
• Local geography, traffic patterns, and the location of all streets, landmarks and buildings.
• Federal and state laws, statutes, and Town ordinances governing law enforcement activities.

Skill in:

• Obtaining information from hostile or emotional citizens.
• Communicating clearly and concisely and relaying details accurately.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Remembering names, numbers and locations, and reading maps quickly and accurately.
• Entering information into a computer system with speed and accuracy, and maintaining electronic records, files and databases.
• Interacting with people of different social, economic, and ethnic backgrounds.
• Establishing and maintaining cooperative working relationships with co-workers.
• Communicating clearly and concisely, both verbally and in writing.

• High school diploma or GED equivalent.

Salary : $48,256 - $69,950