Billing & Collection Specialist

TOWN OF APEX
invites applications for the position of:
Billing & Collection Specialist

ABOUT THIS POSITION:
EXPECTED HIRING RANGE: $51,910.35 - 63,607.86
WORK LOCATION: 73 Hunter Street, Apex, NC 27502
SCHEDULE: Monday - Friday, 8am - 5pm
POSTING CLOSING DATE: July 22, 2026 at 7pm

WHAT YOU WILL BE DOING:
Performs intermediate-level customer service and administrative duties, including processing utility payments, assisting customers in person and over the phone, addressing billing inquiries and service complaints, submitting work requests, and maintaining accurate records. Responsible for opening and closing daily cash balances and ensuring proper reconciliation of transactions.

This position reports to the Assistant Billing & Collections Manager.
This position does not have supervisory responsibilities.

A SAMPLE OF THE ESSENTIALS:

• Processes utility payments received from walk-in customers and external drop boxes.
• Collects and records customer deposits in person, ensuring accuracy and proper documentation.
• Verifies and reconciles daily deposits to ensure accuracy.
• Process payments received through bank lockbox services.
• Monitors the status, release, and refund of customer deposits on accounts held by the Town.
• Assists walk-in customers with billing inquiries and account-related questions.
  
• Handles returned checks, including processing and contracting customers via phone and email to resolve payment issues.
• Serves as the Town's point of contact for the establishment and maintenance of payment plans for unpaid utilities and customer assistance program.
• Provides support for the online customer portal, including troubleshooting access issues, resetting passwords, and setting up new user accounts.
• Performs related task as required

WHAT YOU'LL NEED:

Requires a High School Diploma or GED and a minimum of 1 year of experience.

Preferred Qualifications

Associates Degree and at least 2 years experience in customer service, billing and or collections, or banking/teller.

Bilingual applicants are encouraged to apply.

WHO WE ARE:
Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of over 84,000 and has been ranked as one of Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefit package and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the high job satisfaction rating received in the last employee opinion survey.
WHAT WE OFFER:
Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:

• Free medical, dental, vision, and life insurance for employees
• 5% contributions to the NC401(k) retirement plans (no matching required)
• Participation in the Local Government Employees' Retirement System (LGERS)
• Traditional sick and vacation leave
• 80 hours Peak Paid Time Off
• $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
• 8 weeks of Paid Parental Leave
• 3 weeks of Paid Caregiver Leave
• Bereavement leave
• 13 paid holidays
• Longevity Pay
• Tuition assistance
• Expansive wellness program, and more!

KEEP IN MIND:
Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license check prior to employment. Some positions may also require SBI fingerprinting as part of the background screening process.

The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.