What are the responsibilities and job description for the Temporary School Transportation Support Representative position at Town of Andover?
Job Overview
Role: School Transportation Support
Purpose: Help families and schools with daily bus operations and provide clear, calm customer service.
Key Responsibilities
Answer Calls: Handle phone calls from parents, guardians, and school staff about bus stops, times, and delays.
Solve Problems: Research late buses, missed stops, missing students and other transportation concerns by talking with dispatchers and utilizing GPS tracking and other transportation systems.
Log Issues: Accurately document complaints, questions, service issues, and feedback in electronic systems.
De-escalate Situations: Provide customer service to families in a professional manner.
Problem Resolution: Work in conjunction with the Transportation Manager, dispatchers, school staff, and other personnel to address specialized or complex transportation questions and concerns
Provide Updates: Communicate timely and accurate information regarding route delays, schedule changes, and other transportation-related issues.
Qualifications
Skills: Strong listening, communication, organizational, and problem solving skills, and basic computer proficiency.
Microsoft Office: Basic working knowledge of Microsoft Word and Excel.
Transportation Knowledge: Knowledge of school transportation operations, routing, or related transportation services is a plus.
Experience: Previous customer service, call center, school transportation, or related experience is helpful.
Traits: Patient, reliable, professional, and able to work effectively in a fast-paced, time-sensitive environment.
Hours and Pay Rate:
Hours: Part-time; 2:00 pm - 4:30 pm
Days: Monday - Friday
Hourly Rate: $30 - $35 per hour based on prior experience
Andover Public Schools (APS) seeks candidates who embody our ethos, which includes valuing the identities of all students, high expectations for all students, teaching excellence, collaboration, innovation, respect, and responsibility.
APS is committed to hiring and supporting a racially and ethnically diverse faculty and staff. Racially and ethnically diverse teachers produce a myriad of positive outcomes for all students, especially the most historically marginalized students.
Salary : $30 - $35