What are the responsibilities and job description for the Experienced Customer Service Representative position at Town & Country Services?
Are you sick of working for disconnected jerks who couldn't care less about you or your skills? Would you like to join a team that will respect you and support your well-being? If so, consider joining TownCountry Services as an Experienced Customer Service Representative! We're looking for a friendly and outgoing person to join our Tonica, IL office full-time.
Why Our Team Loves It Here:
Fair pay: Our Experienced Customer Service Representatives earn competitive, experience-based pay.
Reasonable hours: You'll work Monday through Friday with occasional Saturdays as needed.
Benefits package:
- Health, dental, and vision insurance
- Short- and long-term disability
- PTO
- Bonus structure
- 401(k) with company match
- Growth opportunities
- Company parties
- Uniforms
Does this sound like the kind of team you want to be a part of? Keep reading to learn how you can get started with our tight-knit office!
WHAT YOU'LL DO:
To excel as our Experienced Customer Service Representative, you'll need to be communicative, personable, and eager to help clients and coworkers alike. You'll be speaking with clients over the phone, scheduling and rescheduling appointments, answering questions, and solving problems. You're the first point of contact for current and prospective clients, so you'll need to maintain a pleasant and cheerful attitude throughout the day. You'll enter purchase orders, process invoices, and assist with other office duties to keep clients happy and our business successful!
What We Need From You:
- Customer service experience
- Computer skills
- Solid communication and interpersonal skills
- Excellent phone etiquette
- Organizational skills, problem-solving abilities, and attention to detail
- Flexible schedule availability for weekdays and weekends
- Team spirit
Plumbing or HVAC experience would be preferred.
MEET US:
When clients are searching for experienced full-service technicians, they turn to TownCountry Services. As a family-owned company with over 100 years in business, we've seen it all! From plumbing to HVAC to electrical, we install, maintain, and repair systems and equipment. We take pride in our ability to service historic homes and handle new residential and light commercial installations in North Central Illinois.
We've established a company culture that embraces adaptability and generosity, and we strive to make our business a great place to work. We show our appreciation to our amazing employees by providing outstanding benefits and creating an environment where they feel like family. If you're looking for a career rather than a job, we hope you'll join us!
We value your time and made it easy to apply with our initial, mobile-friendly application. Complete it today and take the first step towards becoming our Experienced Customer Service Representative!