What are the responsibilities and job description for the Senior Technical Account Manager position at Tower Water?
Company Description
Tower Water is a leading provider of water treatment solutions, dedicated to client satisfaction through our expertise and personalized approach. We serve a diverse range of clients, from large high-profile properties to smaller systems, including property managers, pharmaceutical, educational, and light industrial facilities. Our solutions focus on solving problems rather than selling products, ensuring profitability and budget adherence for our clients. Tower Water provides clients with thorough education on their systems through training, detailed reporting, and online services for a comprehensive understanding.
Role Description
As the Service Technician, you will have the opportunity to bring your professionalism, dedication, and expertise to a dynamic team that values quality and consistency. We value that you take pride in your work, ensuring that every task is completed to the highest standard. Your ability to follow clear processes and your focus on delivering exceptional results will be key to your success in this role. You will thrive in an environment where you can work independently, manage your own schedule, and be the primary point of contact for our valued clients. Your technical skills and commitment to excellence will help you build strong relationships with customers, ensuring their satisfaction and the smooth operation of their water treatment programs. Join us and be part of a team that recognizes and rewards your hard work and dedication.
Do you have a can-do attitude and a passion for what you do? Do you value reliability and reputation? Do you believe being responsive builds a foundation for a string relationship?
Come and join an amazing team that is passionate about what we do!
Qualifications
- 3 to 5 years direct water treatment experience in a similar role.
- 7G license or pesticide applicators licenses equivalent required
- Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
- Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.
- Decision making ability
- Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
- Water Treatment Service Experience preferred.
- Flexible work hours, including late hours and weekends, but most work takes place during business hours
- Valid Driver’s License
- Excellent interpersonal and organization skills, able to maintain and keep information confidential.
- Must be able to meet deadlines and report information timely and accurately.
- Computer and time management skills.
- Ability to work with all levels within the organization.
- Great customer services skills with a can-do attitude
- Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
- Ability to attend quarterly in-person staff meetings in New Jersey
- Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
- Experience navigating NYC highly preferred