What are the responsibilities and job description for the Technical Account Manager position at Tower Water?
Come and join an amazing team that is passionate about what we do A mid-size local water treatment company is looking for a professional person to manage accounts in the New York City Metropolitan Area.
Your Role Will Include
- Training with a certified professional.
- Scheduling and setting work priorities
- Evaluating and scheduling service for Fortune 500 Accounts.
- Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
- Be the key point of contact for the customer, and resolve issues and complaints to customer's satisfaction as well as provide water treatment expertise to answer questions
- Ensure that material and equipment are ordered and shipped for clients.
- Schedule service visits to ensure against down time of water treatment program.
- Monitor efficiency and quality control of water treatment program.
- Generate reports on all services, inventory, and concerns. Review reports with management.
- Obtain and maintain all required training and certifications related to water treatment service
Requirements
- 7G license or pesticide applicators licenses equivalent required
- Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
- Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.
- Decision making ability
- Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
- Water Treatment Service Experience preferred.
- Flexible work hours, including late hours and weekends, but most work takes place during business hours
- Valid Driver's License
- Excellent interpersonal and organization skills, able to maintain and keep information confidential.
- Must be able to meet deadlines and report information timely and accurately.
- Computer and time management skills.
- Ability to work with all levels within the organization.
- Great customer services skills with a can-do attitude
- Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
- Ability to attend quarterly in-person staff meetings in New Jersey
- Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
- Experience navigating NYC highly preferred
Benefits
Competitive Salary:
Salary range starting at $50K to $60K based on experience, valid certifications and training.
After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.
401K (with employer matching up to 4%)
- Accrued PTO and paid holidays
- Generous employer contribution towards health benefits costs
- Employer paid life insurance, with additional options
- Employer paid supplemental short term disability insurance
- Pretax benefit options
- We provide all tools required to perform duties including work computer and cell phone
- All costs associated for professional certifications are paid by the company
- Professional development and growth, and quarterly performance conversations
- Other perks
Tower Water is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.
Salary : $50,000 - $60,000