Temporary Claims Service Representative for Top Company

As a Claims Service Representative, you will play a vital role in the company's success by helping our customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business.

Average 4-6 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship. Must meet metrics for conversion eligibility.

Pay Rate: $20.00 /hour

Flexible Schedule:

Training schedule is Monday-Friday 8:30 AM - 5:00 PM.

Post Training - Monday-Friday 8:00am-4:30pm OR 9:00 AM - 5:30 PM and shared responsibility of Saturday rotation from 8:30 - 5:00 pm (Two Saturdays per month rotation)

Two days per week in-office (Tuesday/Wednesday) before and after training.

Responsibilities:

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties

• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action

• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities

• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file

• Applies basic communication skills to interpret caller’s inquiries and offers available options

• Utilizes established workflows to initiate claim activities as required

• Recognizes coverages, claim processing requirements and related claims systems

• Learns to identify claims and takes appropriate actions

• Contacts vendor to establish language services for language interpretation and translation

Skills and Experience:

• Associate’s degree or working towards your associate’s degree is strongly preferred

• Typically 1 -3 years of experience in the service, financial or hospitality industry preferred

• Six months to one year of call center and/or office experience required

• Troubleshooting experience desired

• Self-starter

• Has an energetic, positive and professional attitude

• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources

• Excellent written and verbal communication skills

• Seeks to collaborate and promotes inclusion and respect

• Dedicated to meeting the expectations and requirements of internal and external customers

• Understands the importance of teamwork and developing and maintaining cooperative relationships

• Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively

• Disciplined to follow scripts, while showing initiative to seek additional information as needed

• Demonstrates attention to detail

• Agile and adapts to new, different, or changing situations, requirements, or priorities

• Shares knowledge, skills, and expertise with others; collaborates with others

• Ability to meet and/or exceed established goals within set training timeline

Physical Demands & Work Environment:

• Ability to use a personal computer, call center phone and other standard office equipment

• Ability to sit and/or stand for extended periods (75%-90%)

• Able to perform in a dynamic/fast paced work environment