What are the responsibilities and job description for the Customer Service Representative - Manufacturing position at Tower Extrusions, LLC?
Description
We're looking for a Customer Service Representative to join our manufacturing team!
If you're someone who is organized, thorough, dependable, and a self-starter, this could be a great opportunity. We're looking for a quick learner who enjoys working with customers, solving problems, and keeping things moving.
What you'll be doing:
• Customer order entry and data entry
• Customer communication by email and phone
• Providing order status and lead-time updates
• Coordinating with production, scheduling, and shipping
• Reviewing orders for accuracy
• Following up on open items and customer requests
• Maintaining organized records and documentation
• Managing multiple priorities in a fast-paced environment
Requirements
What we're looking for:
• Strong computer and data-entry skills
• Microsoft Excel proficiency
• Excellent written and verbal communication
• Strong attention to detail
• Organized and thorough
• Self-motivated and able to work independently
• Quick learner who is willing to learn our products and processes
• Customer service experience preferred
• Manufacturing experience is a plus, but we're willing to train the right person
We're looking for someone who takes ownership, follows through, asks questions, and takes pride in doing things right.